Kenny Lewis

Had a $15. 00 rebate coupon for a new battery & cabin air filter. Told the service writer I wanted the OEM filter. When I filled out the online forms, the batter 00 rebate coupon for a new battery & cabin air filter. Told the service writer I wanted the OEM filter. When I filled out the online forms, the battery rebate was approved, but the cabin air filter was denied. A closer look at the service paper work, It stated that "customer approved a new non-OEM cabin air filter. Installed a new cabin air filter." That is a total lie (#!). I was never asked & never approved a non-OEM filter. Had a phone conversation with David, Express Service Manager. He offered to install an OEM filter at my next service visit,. I told him there may not be a next visit, just give my $15.00 rebate. Said he couldn't manipulate the paperwork. I went to the dealership to speak to the General Manager, Ben Case. The receptionist summed David & Travis Pounds, GM Service Manager (if I recall his name). After a discussing several options, David pulled $15.00 cash from his pocket. They then gave me a CF1188F cabin air filter, claiming it is an OEM filter (it's made in China). After my own research, I found that a CF1188F filter is an ALTERNATIVE AFTERMARKET FILTER. Lie #2. An ACDelco CF188 is the DIRECT REPLACEMENT FILTER installed during production of the vehicle. I have replaced cabin air filters on other vehicles, so when I opened the cabin air filter housing door, I found a filter made in Mexico! I went to a different Chevy dealer & showed the 2 filters (the nCF1188F & the one from Mexico) to the parts guy. He said most dealers keep the one from Mexico in stock to install in used vehicles. The CF1188F is installed as a more budget friendly priced filter than the CF188 ACDelco GM OEM. I purchased the ACDelco CF188 OEM filter & installed my self. I bought my 2017 Silverado 1500 brand new, not used & has never been serviced anyplace other than Classic Chevrolet, Beaumont, TX. On top of all this, the right side of the filter housing door was not secured properly and the 2 bottom screws holding the glovebox in were tightened so tight that one had pulled completely through the hole in the tab that holds it in & the other screw was almost pushed through. How many other service customers have been given a filter they didn't ask for or approve? I will make one more attempt to speak to the GENERAL Manager or the FIXED OPERATIONS DIRECTOR & ask if they are aware of what takes place in their Service Department. I will edit this review if I get any response. But I will have my truck serviced elsewhere. More

by FRAZIERGARY217 Verified Customer Verified Customer

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The purchase process was easy and smooth. Management came to my office to complete the paperwork. Management came to my office to complete the paperwork. More

by ROANE Verified Customer Verified Customer

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Efficiency great service kind on time respected trustworthy trendy quality professional fair knowledgeable profiency good customer care excellent trustworthy trendy quality professional fair knowledgeable profiency good customer care excellent More

by sampsonkelly Verified Customer Verified Customer

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I was lucky to find exactly what I needed and wanted at the price that was competitive with any deal. Got a great price for my trade. the price that was competitive with any deal. Got a great price for my trade. More

by Brenda Edwards Verified Customer Verified Customer

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Very polite ppl, greet you soon as you inter the dealership, very hospitable, will refer other ppl,- p.s, Mrs.Amanda Johnson was very helpful and showed great generosity dealership, very hospitable, will refer other ppl,- p.s, Mrs.Amanda Johnson was very helpful and showed great generosity More

by marthatayl0r Verified Customer Verified Customer

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They help me get my first choice and salesman were patient with me. They understood I wanted to upgrade for something bigger than I had. patient with me. They understood I wanted to upgrade for something bigger than I had. More

by glennkemper1.gk@gmail.com Verified Customer Verified Customer

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Excellent experience at Classic Chevrolet Beaumont. The process was fast, smooth, and very professional. The staff was friendly, trustworthy, and made everything easy from start to finish. Highly recom The process was fast, smooth, and very professional. The staff was friendly, trustworthy, and made everything easy from start to finish. Highly recommended! I highly recommend Roy More

by hugohdzrmz Verified Customer Verified Customer

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Owen was amazing and got my vehicle out quickly and the service absolutely amazing!! I highly recommend Classic!! service absolutely amazing!! I highly recommend Classic!! More

by D_BOW_20 Verified Customer Verified Customer

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Bruce Borque with Classic GMC was very helpful in finding my new truck. Even coming in on his day off to make sure I found what I wanted. My family had pitches 5 vehicles from Classic and will continue to pu my new truck. Even coming in on his day off to make sure I found what I wanted. My family had pitches 5 vehicles from Classic and will continue to purchase vehicles from them in the future when we need to. Highly recommend the dealership and Bruce as a salesman. More

by joshua_bryan_johnson Verified Customer Verified Customer

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They go above and beyond to take care of their customers! ! We have always left with a good taste in our mouth and a plan to come back again. Mr. Ben, Mr. Dustin and THE ENTIRE TEAM are first class. ! We have always left with a good taste in our mouth and a plan to come back again. Mr. Ben, Mr. Dustin and THE ENTIRE TEAM are first class. Thank you Classic for another great experience. More

by revjwjackson Verified Customer Verified Customer

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