Kenzie Hodges | Page 2

The staff was courteous and went the extra mile for me! One of the easiest car buying experiences I have ever had! They even followed me home with my new car. One of the easiest car buying experiences I have ever had! They even followed me home with my new car. More

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I went to Kirksville motors to get 2 vehicles. The staff was very nice and helpful. We got the vehicles we wanted and at a very reasonable price. Michael Womack, our salesman, I think went above and beyond was very nice and helpful. We got the vehicles we wanted and at a very reasonable price. Michael Womack, our salesman, I think went above and beyond what other salesmen at other dealerships have ever gone for me. The whole staff did. Great dealership, will go back again. More

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Close to home. Local service. The warranty was a big issue. The price was within my figures. Very happy with everything and was the easiest car purchase I have ever made. issue. The price was within my figures. Very happy with everything and was the easiest car purchase I have ever made. More

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I Absolutely Loved my experience with Kirksville Motor Company! I've Bought 2 Vehicles from here and both times they made me feel very welcome and have done all they could to make sure I had a great shopp Company! I've Bought 2 Vehicles from here and both times they made me feel very welcome and have done all they could to make sure I had a great shopping experience! Randy is the Best! More

by AMANDAHILDERMAN84 Verified Customer Verified Customer

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The sales staff were very knowledgeable and friendly. They were organized and knew the process. I will definitely recommend family and friends to them! They were organized and knew the process. I will definitely recommend family and friends to them! More

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I've worked with Kenzie a few times this year. She was easy to work with and always kept me up to date on the progress that the service department was doing. easy to work with and always kept me up to date on the progress that the service department was doing. More

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The engine light came on in my one-year-old vehicle. The car has 14000 miles and is under full warranty. I also asked that my oil be changed. We waited a couple hours before the car was done. When we paid, car has 14000 miles and is under full warranty. I also asked that my oil be changed. We waited a couple hours before the car was done. When we paid, the charge was almost $150, almost all of which was for a diagnostic test they conducted; and they declined to cover the needed parts and repair under warranty. This is absolutely unacceptable. The car is practically brand new. It's under warranty. The engine light was on, and my Onstar program emailed me to bring the car to the dealership. This is the second car I've purchased from KV Motors in 3 years. This is very poor customer service to charge for diagnosing a problem. I could have had the diagnostic run free of charge at one of the local auto parts store. This is NOT how you retain customers. The girl who took care of my paperwork was helpful and polite and tried to explain why the work was being refused under warranty. The technician who changed the oil and ran the diagnostic check also took time at the very end of her work day to explain to me what she thought was wrong. I did appreciate both of their efforts. However, as I am the only driver of the car, their reasoning that the car was damaged by hitting something or driving on a muddy gravel road (I don't live on a gravel road) was naccurate. And I'm still left with a car that needs an estimated $1500 in repairs. 😡 More

by LAK Verified Customer Verified Customer

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Trading vehicles with Kirksville Motor C0. Everyone we encountered during our process was friendly, courteous, knowledgeable, positive, encouraging and made us feel like valuable customers even Everyone we encountered during our process was friendly, courteous, knowledgeable, positive, encouraging and made us feel like valuable customers even if it was our first time trading with Kirksville Motor Co. Our sales woman Tonya Beaty made or experience very enjoyable with her courtesy and professionalism, along with making us feel at home. Tyson Vos the financial guru was very helpful and explained everything to us that we needed to know or understand. He was exceptionally friendly and professional also. More

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