Kerry Roos | Page 12

Look at cars online asked questions about it they called me next morning spoke to Susan she sent me the vehicles and descriptions I picked one Susan put in touch with Chris I asked what cash out the door pr me next morning spoke to Susan she sent me the vehicles and descriptions I picked one Susan put in touch with Chris I asked what cash out the door price would be he then had to ask somebody else that then that person called me told them about the options I wanted. Told them I was supposed to pick a car up from another dealer but it did not have a sun roof and that I passed on that car and that lead me to their dealership. So we worked out a deal and so I had my wife and son and myself drove a hour and a half along with taking a day of work to go get this car and it did not have the sunroof the one I requested and I expressed with my ordeal with the other dealership. When I get there they claim that it was not mentioned to them at all THAT is a LIE!!!!! Did not appreciate being mislead into driving a hour and a half for a car that was not what I expressed that I wanted and then to be told we have other one on lot but they was older models and more mileage as well. Worst experience ever and all I got was a empty apology and a sorry for miscommunication!! There was no miscommunication I clearly stated what I wanted!!! I give them negative start rating if could no compensation for my was offered so 3 hours of my day round trip for nothing. Worst of all the car was a gift for my disabled wife very disappointed to say the least just terrible people!! More

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I called and they fit me in even though they were all booked up. Very friendly and efficient! booked up. Very friendly and efficient! More

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Paint becoming delaminated & dealer doesn’t care about this problem. It looks like crap & my vehicle value is effected by this. The problem started at less than 1000 miles. This is my 3rd Enclave & I may this problem. It looks like crap & my vehicle value is effected by this. The problem started at less than 1000 miles. This is my 3rd Enclave & I may not buy another one. More

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The personnel are always professional and personable. The service is consistent quality and thorough. It’s worth the drive from North Peoria. The service is consistent quality and thorough. It’s worth the drive from North Peoria. More

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They did a great job. Steve Yerbic was my Salesman and he did great very friendly. I will say it took a long time but this was not their fault I had a Bankruptcy on my cred Steve Yerbic was my Salesman and he did great very friendly. I will say it took a long time but this was not their fault I had a Bankruptcy on my credit so they had to spend a longer time getting credit approved. But they did. I had to put a larger down payment then I normally wanted but again Bankruptcy.So I left with my brand new GMC and Steve came to my house a few days later to go over all the gadgets and how to drive something other then my 2004 Mercury Monterey. More

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