Kevin Bratcher
Kevin Bratcher at Mercedes-Benz of Oklahoma City
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Kevin Bratcher

Client Advisor

Mercedes-Benz of Oklahoma City

14240 Broadway Extension
Edmond, OK 73103

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11 Reviews

As a Master Certified sales person it is my job to provide excellent customer service and provide a comfortable environment in the purchase of your new or certified Mercedes Benz. I have been with MBOKC for over 20 years and have truly enjoyed serving clients not just in sales, but providing years of excellent customer service.

Dealership Experience

23 yrs, 4 mos

Industry Experience

38 yrs, 10 mos

Languages Spoken

English English

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rated

11 Reviews

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11 Reviews of Kevin Bratcher

May 05, 2020

Dealership Rating
Employee Rating

Terrible experience. Felt unwanted, wasn’t even shown the car I wanted to see and was told I was a liar when I told them how much another dealership appraised my car for. More

by Jneely78
Recommend Dealer
No

Other Employees Tagged: Anthony Heflin

May 12, 2020

Mercedes-Benz of Oklahoma City responded

Thank you for sharing comments about your recent visit. We too are disappointed to hear about your shopping experience and we have used your review to help with coaching the associate in question. We work hard to make each customer visit a pleasant one and we apologize that your experience fell short. If there is anything I can do to assist I would be happy to work with you personally to help address your vehicle needs. Randy Bednar, General Sales Manager 405-488-6255.

September 07, 2019

Dealership Rating
Employee Rating

Constantly Pleased! I have never been disappointed with this dealership. They continue to exceed their willingness to help. I love the concierge program that they now off More

by BQualls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Charles, Marlenea Steffens , Nick Bankston

Sep 09, 2019

Mercedes-Benz of Oklahoma City responded

We are so happy to be able to make your experience so wonderful. Just let us know how we can help anytime.

September 07, 2019

Dealership Rating
Employee Rating

Constant repairs This year my vehicle has spent more time with them than me. It's making noise again so it will get to spend some more. More

by Josephine49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jesse Thayne , Ron Clements

Sep 09, 2019

Mercedes-Benz of Oklahoma City responded

Thank you for your candid feedback. We certainly empathize with your situation and our Service Manager would like to learn more about the details. Please feel free to call Bryon Hudgins at 405-488-6268 or email bhudgins@mbokc.com.

August 21, 2019

Dealership Rating
Employee Rating

Purchased a 20/20 GLE . Continued problems with garage door I rated this dealership high because I expect to have my problem fixed and I have been assured they will do what they need to do. More

by My little car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lance McHenry, Bryon Hudgins , Branden Fuller

Aug 21, 2019

Mercedes-Benz of Oklahoma City responded

Thank you for your positive review! We are happy to be able to help.

August 21, 2019

Dealership Rating
Employee Rating

Incredible facility and purchasing experience I've owned a number of German made autos. This dealership, staff and facility is head and shoulders above all past experiences. They make you feel c More

by Kaboom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2019

Mercedes-Benz of Oklahoma City responded

Thank you so much for your kind words, our team is happy to be able to help! Let us know if there is anything else we can do for you.

September 12, 2015

Dealership Rating

Wonderful Experience! It was a complete pleasure to work with Kevin Bratcher at Mercedes-Benz of Oklahoma City. His knowledge of the brand and professionalism will have me More

by wedding girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2015

Mercedes-Benz of Oklahoma City responded

Jane, thanks for taking the time to write about your experience here and with Kevin. We will pass on your kind words. Please let us know how we can help in the future!

September 11, 2015

Dealership Rating

Excellent service, excellent buying experience I dealt with Kevin Bratcher in the last 4 purchases. Kevin is easy to deal with, and willing to help all the time. Makes a very pleasant automobile More

by jimbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2015

Mercedes-Benz of Oklahoma City responded

Thank you for taking the time to write about your experience here and with Kevin. Please let us know how we can help in the future!

September 10, 2015

Dealership Rating

Made buying a car a pleasure This is the second vehicle we purchased from Kevin Bratcher in the last year and he is a pleasure to work with. No high pressure but very helpful and More

by Hugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2015

Mercedes-Benz of Oklahoma City responded

Hugh, thank you for taking the time to write about your experience here and with Kevin! We are so glad we could help you and your wife find the car and SUV you were looking for. Please let us know if there is anything we can do for you in the future!

September 10, 2015

Dealership Rating

Great experience! Kevin Bratcher was very helpful and courteous. I am very satisfied with my purchase. I will recommend this dealership to other people for future pur More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2015

Mercedes-Benz of Oklahoma City responded

Cindy, we are glad you had a wonderful experience here with Kevin and our dealership. Please let us know how we can help in the future!

February 23, 2015

Dealership Rating

Wonderful Dealership! My wife and I just purchased our first mercedes. Kevin and Dennis were great. They were very friendly, professional and honest. Kevin was very knowled More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Self

Mar 04, 2015

Mercedes-Benz of Oklahoma City responded

Thank you for coming into our dealership and taking the time to review your experience. I am so glad to hear it was positive and will definitely pass your kinds words on to Kevin and Dennis. Please let us know how we can help in the future!

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