Kevin Cournoyer

SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (when I was trying to ask what I thought was a simple question). When I tried to explain what the issue was she kept cutting me off and wouldn't let me finish a sentence. She then told me that she suggest I read the owner's manual and try to find a fix before calling them again. Definitely will NOT be going here for any more service (or vehicle purchase) moving forward. More

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Frustrated Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. Said Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. Said time of appt is only a drop off time. No relationship to when your service gets done Six hour delay to getting to my car then I had to wait. Car was not washed and I do not have a neat and tidy car but the steering wheel cover was left in the floor. Once I complained the customer service Became better. More

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Good to work with This review will summarize the 2 years I've worked with the dealership. The Purchase: I bought my ISM '14 WRX Hatch through Jen Gazzola who worked This review will summarize the 2 years I've worked with the dealership. The Purchase: I bought my ISM '14 WRX Hatch through Jen Gazzola who worked with me to get a great deal on the car, after coming close to purchasing a car through a NJ dealership (I thought I got a great deal there). I live in the area so I figured it was worth a shot to see if they could match the price. They matched it even with some tacked on extras coming in under invoice. New cars from Burlington also come with free loaner cars during service and state inspections. Since I planned on staying in the area this was a big plus. The Service: For better or worse, the service department knows me on a first name basis. My WRX has been less than stellar in the reliability department, but between this service team and Subaru of America, they have eased the pain. The free loaner car turned out to be huge for me as my car has spent weeks in the shop at times. I've come to them humbly with issues - large and small - and they always do their best to get it taken care of. They've made mistakes on a few things, but I've also had to accept constructive criticism from them on my operation of the vehicle. Ultimately I want to prevent the issues from reoccurring, as do they, so our communication is open and effective for the most part. They probably hate me for how many issues I bring up about the car, but I try to keep my vehicles in tip-top shape. I think they recognize how aware I am with the car and they respect that. Some of the suggestions I made to fix the car or things I caught early on prevented more damage from occurring. I also do my own maintenance and they don't have a problem with it as long as I keep the receipts. This paid off when my engine required a rebuild, Subaru honored the warranty because I followed their oil recommendations along with severe duty change intervals. The recommendations: While at the dealership waiting for a service, I test drove another WRX for the heck of it. I actually went so far as to recommend it to a friend. He ended up buying it (after considering a WRX for years). Many would run from my car as it makes a strong lemon case, but I'm starting to push past the teething issues and actually enjoy it, the best part of owning a new car. A performance one at that. Burlington Subaru has gone above and beyond for me and to the best of my knowledge has been honest throughout. I do try my best not to be a jerk when I'm not happy with something - which I'm sure they appreciate! More

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