Kevin Paz

We drove over an hour for our transit connect for our small business, Kevin made sure to make the process easy and transparent, we are super happy with our purchase. small business, Kevin made sure to make the process easy and transparent, we are super happy with our purchase. More

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I'm writing this review as the parent and co-signer of my 19-year-old son, who recently attempted to purchase his first vehicle from Ford of Upland. What should have been a proud milestone quickly turned int 19-year-old son, who recently attempted to purchase his first vehicle from Ford of Upland. What should have been a proud milestone quickly turned into a frustrating and eye-opening experience. My son initially spoke with Kevin Paz and simply asked for the dealership’s best out-the-door (OTD) price on a 2025 Ford Maverick — a truck that’s been sitting on their lot for over 240 days. Instead of providing the requested price, Kevin pressured my son to give his best offer first. When my son repeated that he just wanted their best number — reminding him that the buyer doesn’t need to make the first offer — Kevin abruptly said “OK then” and hung up on him. A few minutes later, Victor De La Rosa, another sales consultant, called back. Once again, my son requested an itemized OTD price. Eventually, a so-called “itemized” price sheet was sent — padded with excessive and unjustified dealer add-ons which was a classic example of a bloated and padded offer sheet. Filled with add-ons like: 3M Shield Package – $695 Nitrogen-Filled Tires – $595 (for air you can get at any gas station!) Theft Coding – $595 Premium LoJack – $995 Factory Security Upgrade – $495 Windshield Protection – $395 Other Non-Tax Fees – $604.75 Most of these fees were never disclosed upfront and appeared clearly designed to inflate what was advertised as a highly discounted internet price — which, after these additions, was no deal at all. He was informed that these dealer add-ons could not be removed, discounted, or credited. Despite all this, my son still attempted to work with them. Eventually providing a price he was willing to pay. Victor replied that they were too far apart and told him to choose another vehicle from their stock. My son made it clear he was not interested in any other vehicle, and Victor then came back with a counter offer. After some negotiating, a verbal agreement was reached. My son emphasized that he was a serious buyer and was prepared to drive up from Mission Viejo that same day. He then mentioned he also qualified for Ford’s $750 College Student Recognition rebate, which is a manufacturer-paid incentive — not a dealer discount, which is reimbursed back to the dealer by Ford. He reasonably asked for a signed, itemized breakdown with the rebate included (a standard and reasonable request for any buyer) to move forward with the purchase. His response from Victor was, “How long will it take you to be here?” My son then asked for a signed, itemized breakdown with the rebate included again. That’s when things took a turn: Victor suddenly reversed course, claiming the acceptance text was an auto reply, even though it was on a personal cell phone number, and they were “too far apart,” despite already agreeing to the price. Victor then accused my son of “asking, asking, asking and not giving anything in return” — which is absurd, since we had negotiated a price that was supposedly accepted by the manager and simply wanted it documented in writing. This entire experience felt like a case of price manipulation and bait-and-switch, wrapped in condescension and unprofessionalism. They wasted our time and insulted a young, informed buyer who came to the table with a serious, no-nonsense offer. That said, there’s no loss to us. We’ll take our cash elsewhere — to a dealership that values honesty, respect, and transparency. If you’re wondering why their 30+Mavericks have been collecting dust for nearly a year, now you know. Ford of Upland relies on high-pressure sales, padded fees, and manipulative behavior. Avoid Ford of Upland if you expect integrity or fair treatment. More

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I had an amazing experience at Ford of Upland thanks to John! He went above and beyond to help me get into a newer model car that fit both my needs and my budget. He was patient, knowledgeable, and genuine John! He went above and beyond to help me get into a newer model car that fit both my needs and my budget. He was patient, knowledgeable, and genuinely cared about making sure I left happy. The process was smooth from start to finish, and I couldn’t be more grateful. If you’re looking for great service and someone who truly looks out for you, ask for John! 🙌🚗 More

by Destany D Verified Customer Verified Customer

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Ford of Upland is close and convenient. The staff is extremely professional and very friendly The staff is extremely professional and very friendly More

by TOM_MAPLES Verified Customer Verified Customer

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Thank you Kevin and Alex for helping me purchase my new Explorer, very helpful and transparent. Explorer, very helpful and transparent. More

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Kevin and Bill were great they took care of all my wants and needs and have stayed in communication through the the whole time. They went as far as delivering the truck to me. I will definitely recommend fo and needs and have stayed in communication through the the whole time. They went as far as delivering the truck to me. I will definitely recommend ford of upland. More

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This was the Best truck buying experience I’ve ever had, helpful friendly staff. Thank you helpful friendly staff. Thank you More

by Earredondo54 Verified Customer Verified Customer

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This was a wonderful experience for me they weren't pushy and very helpful throughout. Kevin was so great through the process, he made me feel valued in this process. The finance department was helpful to ge and very helpful throughout. Kevin was so great through the process, he made me feel valued in this process. The finance department was helpful to getting me my vehicle. All in all a great experience! More

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I had a great experience at Ford of Upland, Kevin wasn’t pushy and got me a great deal. everyone is very nice and professional. pushy and got me a great deal. everyone is very nice and professional. More

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I came in with a budget in mind and I left exactly at the payment I wanted, thank you Jose and Kevin for making it happen. We are super happy with out new Explorer. payment I wanted, thank you Jose and Kevin for making it happen. We are super happy with out new Explorer. More

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