Kevin Sickler | Page 16

When I arrived, there were 3 service people at their dedks (only one with a customer) and 1 other person waiting. No acknowledgement from any of them. The one service person with a customer spent about dedks (only one with a customer) and 1 other person waiting. No acknowledgement from any of them. The one service person with a customer spent about 19 minutes chatting with her about his personal life, as the line got longer. By the time I was finally waited on, there were 5 of us in line. Caleb w checked me in, was professional, friendly, and efficient. The car was ready on time and I was notified. However, the problem with the hybrid system that I was most concerned about was not resolved or explained. Because the technician could not replicate it, nothing more was done. It is a problem that has happened twice now, and causes me to not trust my car. I asked to have the manager call me (this was on Thursday). It is now Saturday, and I have received no call back. Caleb predicted that would happen. Apparently he is too busy to return customer calls More

by Alocongleton Verified Customer Verified Customer

Print

The dealership is doing a great job with my service I can’t be happier that I bought from you. can’t be happier that I bought from you. More

by Bekracing Verified Customer Verified Customer

Print

I love my car, but part of that is owed to my service experience. It is the best. Everyone is so helpful, timely and just excellent all around. experience. It is the best. Everyone is so helpful, timely and just excellent all around. More

by JULIEMWENDT Verified Customer Verified Customer

Print

I brought my 2024 Venza for scheduled service. The staff were friendly and the service was completed quickly. I really like that they send a video of the inspection! The staff were friendly and the service was completed quickly. I really like that they send a video of the inspection! More

by amylon Verified Customer Verified Customer

Print

It’s always easy to get in and out for service. The advisors and techs are helpful, knowledgeable and do great work! The advisors and techs are helpful, knowledgeable and do great work! More

by corbett.michelle18 Verified Customer Verified Customer

Print

The dealership is very organized. I was impressed with the fact that they were open on a holiday. I was impressed with the fact that they were open on a holiday. More

by STRAFACE1 Verified Customer Verified Customer

Print

Danny is an awesome service advisor. The service was excellent at a very reasonable price. The service was excellent at a very reasonable price. More

by jeffery.easley Verified Customer Verified Customer

Print

On time starting my service and I was out of there in the two hours they estimated. two hours they estimated. More

by TIM@TIMYORKLLC.COM Verified Customer Verified Customer

Print

I have been a Victory Toyota customer for over 25 years. I have always received excellent service. I think everything about Victory Toyota is first class.! I have always received excellent service. I think everything about Victory Toyota is first class.! More

by LJHarpist Verified Customer Verified Customer

Print

Quick and efficient service; clear results and next steps. Booking and text technology is buggy. steps. Booking and text technology is buggy. More

by Mike Verified Customer Verified Customer

Print