Kevin Sickler | Page 2

My appointment on March 27 at 1:30 was very good and very bad. The service part was very good. A routine follow up was well done and they also found a slow week which they repaired. Receiving the car in and bad. The service part was very good. A routine follow up was well done and they also found a slow week which they repaired. Receiving the car in and being advised of what was going on was extremely poor. I had a 1:30pm appointment and the car didn't go in until 2:00pm. I was told the check up would take 1 and 1/2 hours and the tire repair should have taken another half hour. It took 4 hours to complete the work. The communication was nonexistent. I had to go to your service desk 3 times to get information about the auto's status. The 3rd time I set at the desk to make sure they communicated with the service department. My Camry was brought out within about 15 minutes after I sat at the desk. At no time did your people try to inform me what was going on. This surprised me as all my dealings with Victory Toyota have been outstanding. Hopefully my next visit will be better. My recommendation of the service will depend on my future visits as this could have just been a bad day. More

by macpham Verified Customer Verified Customer

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Excellent service - my car always feels New again, after Victory Toyota (Seaside, CA The cost is shocking...I drive the bottom of the Toyota barrel, econobox, but at the cost of service, I should be dr Victory Toyota (Seaside, CA The cost is shocking...I drive the bottom of the Toyota barrel, econobox, but at the cost of service, I should be driving a Volvo, or BMW More

by TSARNICKG13 Verified Customer Verified Customer

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Even though I had an appointment, I had to wait for over three hours in the Dealership waiting area, when I recently had my 30,000 mile maintenance and oil change visit… This only encourages Toyota owners t three hours in the Dealership waiting area, when I recently had my 30,000 mile maintenance and oil change visit… This only encourages Toyota owners to go to places like Jiffy Lube for their oil changes… The Dealership obviously needs to add sufficient numbers of employees to take care of Auto maintenance appointments in a much more timely manner!!! that being said, the service representative, Brett Lafayette was friendly, helpful, and easy to talk to. More

by aloufavela Verified Customer Verified Customer

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Everything went smoothly from arrival to pickup. I just say this. I wouldn’t buy a new car at Victory Toyota, but I do recommend the service department. I just say this. I wouldn’t buy a new car at Victory Toyota, but I do recommend the service department. More

by Alanmiller2004 Verified Customer Verified Customer

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Always do a great job. I will recommend them to my friends. I am a satisfied customer. I will recommend them to my friends. I am a satisfied customer. More

by SAPACIFICGROVE Verified Customer Verified Customer

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Camry checked in for service by Kevin, He explained the advantage of using coupons for the service advantage of using coupons for the service More

by lcutino Verified Customer Verified Customer

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The service was quick and professional. I thought I would need to leave the car there for several hours, but it only took less than an hour. I thought I would need to leave the car there for several hours, but it only took less than an hour. More

by smbl11 Verified Customer Verified Customer

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This dealership has always been wonderful in every way Even if I have to wait a little bit longer, someone always let me know I even noticed that the music was lower, which is quite heaven still wis way Even if I have to wait a little bit longer, someone always let me know I even noticed that the music was lower, which is quite heaven still wish it was just Music and no words I love getting myself a cup of coffee and just sitting down watching the screen or watching people or reading etc. always have laughs. If there is a problem, it is always explained to me quite clearly. If I don’t understand, I ask again and they always repeat. It is a younger crew than it was 40 years ago with Brett, but they were wonderful. More

by belljambo Verified Customer Verified Customer

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400 plus dollars to repair a purge control valve that costs 100 dollars is ridiculous. It’s one bolt in the most accessible place ever. Your staff is very friendly but your prices are way inflated. I costs 100 dollars is ridiculous. It’s one bolt in the most accessible place ever. Your staff is very friendly but your prices are way inflated. I replaced this part in 5 minutes. More

by grenegsnham Verified Customer Verified Customer

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7 cars and 25 years at this dealership, and Service Department is still a disappointment!!!! I left it overnight to insure success and no one called to say it was done. Delivered to me with an "ENGINE Department is still a disappointment!!!! I left it overnight to insure success and no one called to say it was done. Delivered to me with an "ENGINE LEAK CONCERN', and nobody there could say why because my service advisor was not there the following day!! They say I can do it at 'NEXT SERVICE" I live 45 minutes away and need to get a ride to and from to leave the car. Your APP had no information after initial check in. More

by peggy15 Verified Customer Verified Customer

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