Kevin Stratton

Buyers beware of purchasing a Certified Pre-Owned (CPO) vehicle from Napleton Oak Lawn Mazda. They falsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take fin vehicle from Napleton Oak Lawn Mazda. They falsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take financial responsibility for selling an unsafe vehicle. I purchased a 2023 Mazda CX-30 CPO from Napleton Oak Lawn Mazda at approximately 46,000 miles. Their official CPO inspection sheet signed off on the front brake pads as having 6 mm of thickness remaining. Here are the undeniable facts: 1. Brake pads do not regenerate. Prior service records documented the front brake pads at 5 mm. 2. Napleton Oak Lawn Mazda certified the car 6 months later, claiming the pads were suddenly at 6 mm—an impossibility that proves the CPO inspection was either guessed or deliberately falsified to avoid replacing the brakes prior to sale. 3. Just 5,000 miles after purchase, the front pads were measured at 2 mm—the absolute minimum unsafe limit requiring immediate replacement. When I brought this paper trail to both the Service Manager and the General Manager, they completely refused to cover or reimburse the cost of replacing the front brakes that should have been addressed under proper CPO standards before the car was sold. Selling a vehicle under the Mazda CPO banner requires strict adherence to inspection standards. Pencil-whipping a safety inspection on a 46,000-mile car and forcing the customer to pay for your oversight 5,000 miles later is completely dishonest. Save yourself the headache and buy your CPO Mazda from a dealership that values transparency and safety over cutting corners. More

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