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Kim Boutell
Kim Boutell at Spitzer Jeep RAM Brook Park

Kim Boutell

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.3
35 Reviews
4.3

35 Reviews

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35 Reviews of Kim Boutell

March 11, 2026

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Employee Rating

Very quick, Friendly service. Was very pleased with the work I had done. Thank you so much, I will be using you again More

by Angiromine
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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Mar 11, 2026

Spitzer Jeep RAM Brook Park responded

Hello, thank you for sharing your experience. We’re glad our team provided quick and friendly service on your Dodge. Kim and the crew look forward to helping you again.

March 10, 2026

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Great customer service. Kim was very pleasant to talk with. The free customer shuttle service was very helpful. More

by Czyzynskirich
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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Mar 10, 2026

Spitzer Jeep RAM Brook Park responded

It’s great to hear that Kim made your visit pleasant and that our shuttle service was useful. Thank you for trusting us with your Ram’s service. We look forward to assisting you in the future.

March 07, 2026

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Employee Rating

Kim was great. Got me in quick and taken care of. Kim in service was great. She got me in quick and helped resolve my problem. More

by Tjp5374
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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Mar 08, 2026

Spitzer Jeep RAM Brook Park responded

It’s wonderful to hear Kim arranged prompt service and efficiently resolved the issue with your Dodge Durango. Thank you for the 5-star rating. We appreciate your trust and look forward to assisting you again.

March 03, 2026

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The staff was courteous and my service was on time and well done. Love coming here for my service needs. More

by TOMDBATTLE
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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Mar 03, 2026

Spitzer Jeep RAM Brook Park responded

Thanks for letting us know. We’re glad Kim and our team provided courteous, timely service for your Dodge Durango. We look forward to helping with your future service needs.

March 01, 2026

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I was without my care for about a week and when I picked up the car it still was not fixed and 4200 is a lot of money only to have to go somewhere else to get the car fix for way less. More

by calshami
Recommend Dealer
No

Other Employees Tagged: Kim Boutell

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Mar 04, 2026

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 04, 2026

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 22, 2026

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Very professional. It took a bit longer than I expected snd would have liked an update during that process More

by jcn0
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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Feb 23, 2026

Spitzer Jeep RAM Brook Park responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Jeep RAM Brook Park.

February 19, 2026

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Employee Rating

Very good and great customer service Easy to communicate and great service, thanks for everything More

by geraldoleon90
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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Feb 19, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for choosing us for your Jeep Wrangler Unlimited service. We’re delighted to hear our team communicated clearly and provided a great experience. Thanks again for sharing your experience.

February 16, 2026

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Have dealt with spitzers for approximately 20 years. . Wife's jeep was up for lease renewal and they wouldn't deal at all. So much forworking with ongoing customers. They basically just laughed at us. Do More

by scareygizmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 19, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Feb 19, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 31, 2026

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Employee Rating

Our warranty was with Chrysler Corp they were the one who were the cause of the length of the repair More

by Richmusolf1945
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

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Feb 01, 2026

Spitzer Jeep RAM Brook Park responded

Providing a positive experience is our top priority, Rich, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 31, 2026

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I love that they were able to fix my truck so quickly and solve the issue that was blown off for a year by the dealership I bought from ! So grateful!! More

by rebelgirl7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2026

Spitzer Jeep RAM Brook Park responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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