Kimberley Irvine | Page 11

My 2002 Toyota Solara with 79K miles failed inspection due to, in the technician’s words heard in the video, oil leaking profusely from the oil pan gasket and valve covers. If there was oil leaking profus due to, in the technician’s words heard in the video, oil leaking profusely from the oil pan gasket and valve covers. If there was oil leaking profusely, there would be oil on my garage floor and/or on my driveway. There is NO oil on the floor of my garage or on the driveway under my 2002 Toyota Solara. I believe the oil leak was misdiagnosed. I believe the oil seen on the engine is from the removal the oil filter during an oil change performed two days prior to the inspection of my 2002 Toyota Solara. Also, I am not too happy with grease I had to clean off the inside door panel/handle and the drivers side door threshold seal and flooring/carpet. I have been taking my car to this dealership for service for years and this is the first time I have experienced unsatisfactory/poor service. I do not believe I will be back to Cochran for service or recommend Cochran for service to anyone else. More

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Best Toyota parts department ever! Service staff were great! Some of the best techs in the business! Service staff were great! Some of the best techs in the business! More

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This dealership is minutes from my home making it very convenient for service. After owning Subarus for years, this is my first Toyota and I am very pleased with the professionalism of the Cochran service convenient for service. After owning Subarus for years, this is my first Toyota and I am very pleased with the professionalism of the Cochran service team. On this particular occasion, I was pleased to get a service appointment on the same day I called to explain the issue. More

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Kim Irvine was very accommodating and professional. She explained to me all what is needed for my daughter’s car. Some of the other advisors in this particular branch is not very helpful and friendly. She explained to me all what is needed for my daughter’s car. Some of the other advisors in this particular branch is not very helpful and friendly. More

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There are no words to describe the incompetence of this dealership. The finance people allowed me to overestimate my money. dealership. The finance people allowed me to overestimate my money. More

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The staff is friendly, efficient, and honest. I return there for Toyota original parts and service. I return there for Toyota original parts and service. More

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Glad for the quick service that addressed my cars issues/concerns.Thats all I have to say. issues/concerns.Thats all I have to say. More

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All the People we dealt with were very professional and helpful and courteous. We Look forward to dealing with you in the future. helpful and courteous. We Look forward to dealing with you in the future. More

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Doug is always welcoming and enjoyable to speak with when Checking in and out my care. The service is always fast and easy. Checking in and out my care. The service is always fast and easy. More

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This is an excellent service department. From the porters to the writers to the technicians and the administration people. Friendly and competent. They get it right the first time. From the porters to the writers to the technicians and the administration people. Friendly and competent. They get it right the first time. More

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