Kimberley Irvine | Page 22

Very friendly and helpful service writers what time was no problem very quick. We’ll definitely be back for more service. no problem very quick. We’ll definitely be back for more service. More

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The salesmen are very friendly and helpful. The service staff listened and worked to get to the root of my van's issue. The service staff listened and worked to get to the root of my van's issue. More

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Friendly, alert to customer needs, convenient drop off area for customer to the waiting room receptionist was very friendly and professional. area for customer to the waiting room receptionist was very friendly and professional. More

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Excellent service. Staff is knowledgeable and courteous. Work is performed on time and correct the first time. Service writers take the time to understand your issues. Staff is knowledgeable and courteous. Work is performed on time and correct the first time. Service writers take the time to understand your issues. More

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Reliable, quality service. Professional and cordial staff. Quick completion of repairs and inspection. The only place I take my vehicle for service. Professional and cordial staff. Quick completion of repairs and inspection. The only place I take my vehicle for service. More

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Friendly and efficient service. Good communication throughout the entire process. Did not try to over sell any service. Good communication throughout the entire process. Did not try to over sell any service. More

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Our purchase experience was fine. Our service experience was even better. Kind, patient, accommodating….a pleasure. Our service experience was even better. Kind, patient, accommodating….a pleasure. More

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Everything was average at best, service department advisor was very arrogant and controlling. Problem was not fixed but I got new windshield wipers with my inspection advisor was very arrogant and controlling. Problem was not fixed but I got new windshield wipers with my inspection More

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Greatdeal Great people to work with. Very knowledgeable on the product with friendly service. Looking for a Toyota Truck, your only stop for best deal should b Great people to work with. Very knowledgeable on the product with friendly service. Looking for a Toyota Truck, your only stop for best deal should be #1 Cochran Toyota! More

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Service writer I had a horrible experience with Douglas Armbrust a service writer. He was short, condescending and seemed bothered to be dealing with me. So much s I had a horrible experience with Douglas Armbrust a service writer. He was short, condescending and seemed bothered to be dealing with me. So much so that I will not ever deal with him again and will have to re-evaluate my going back. On the other hand, Kim Irvine was AWESOME to deal with, pleasant, caring, good listener, seemed to genuinely care. My first dealings with the dealership there was no longer service manager, when I went back in to get the work completed there was a new service manager that was rude, short, loud trying to bully me with work and parts. His name was Jody, he really made a not so good situation worse. They really need to send them for customer relations training. The work completed was top notch, the technician was helpful and did a great job! A few days later I had to go back in and see Jody, the service manager, he was outstanding. I think that our first dealings were a case of both of us having less than awesome days. This time I couldn’t be happier. I will be going back. More

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