Kimberly Youngblood

Walt Massey Kia responded

Thank you for your wonderful review! We're thrilled to hear that both our sales and finance teams made your vehicle-buying experience such a positive one. Providing a smooth, enjoyable process from start to finish is exactly what we strive for, and it's rewarding to know we met your expectations. Congratulations on your new vehicle! We truly appreciate your kind words, your recommendation, and your trust in Walt Massey. We look forward to welcoming you back whenever you're ready for your next vehicle.

Walt Massey Kia responded

Thank you for your review! We're delighted to hear you enjoyed our facility and had a friendly, efficient experience with our sales team. Making the buying process smooth, responsive, and respectful of your time is always our goal. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to helping you again whenever you're ready for your next vehicle.

Walt Massey Kia responded

Thank you so much for your wonderful feedback! We’re thrilled to hear our team made your entire experience exceptional—from servicing your SUV to helping you drive home in a new one. It’s great to know our service, sales, and finance teams all worked together to provide a smooth and enjoyable experience. Your continued trust means the world to us, and we’re honored to know you’ll be back when it’s time for your next vehicle. Thank you for choosing Walt Massey Kia!

Walt Massey Kia responded

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience purchasing your certified pre-owned vehicle at a great price. Your recommendation means a great deal to our entire team. Thank you for choosing Walt Massey Kia—we truly appreciate your support and hope you enjoy your vehicle for many years to come!

Walt Massey Kia responded

Thank you for taking the time to share your feedback. We’re glad to hear John provided an excellent experience and took great care of you throughout the sales process. We’re sorry to hear the experience in the finance office did not meet the same expectations. Every customer should feel comfortable, respected, and given the time they need to review paperwork and make decisions that are best for their individual situation. We understand your concerns regarding feeling rushed and appreciate your honest feedback about the interaction. Your comments are valuable and help us identify opportunities to improve. We appreciate you choosing us for your vehicle purchase and thank you for sharing both the positive and constructive aspects of your experience.

Walt Massey Kia responded

Chris will be glad to hear this! We’re happy he was able to answer your questions and make the process efficient and helpful. We appreciate your business and the great feedback.

Walt Massey Kia responded

Thank you for your kind feedback! We’re glad to hear our team was kind and worked hard to help you find what was best for you. We truly appreciate your support and thank you for choosing us!

Walt Massey Kia responded

Thank you so much for your continued loyalty and support! We’re honored that you’ve purchased 5 vehicles from us, and we’re thrilled to hear Kim has consistently provided such an excellent and accommodating experience. We truly appreciate your trust in our team and look forward to serving you again in the future!

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad our team was able to help get you approved and make the process a success for you. We truly appreciate your trust and support!