Kindra Perez | Page 2

I don’t write reviews often. When I do, it’s because the experience was either exceptional — or something went very wrong. Unfortunately, this has been the worst dealership servi When I do, it’s because the experience was either exceptional — or something went very wrong. Unfortunately, this has been the worst dealership service experience we have ever had. We have contacted an attorney and are exploring additional avenues for resolution on our truck. They had my husband’s truck on and off for over three months for the same issue — the check engine light. We have returned it six separate times, and we live nearly an hour away, making this extremely time-consuming and disruptive. The warranty covered what they initially diagnosed as the problem, but the issue was not resolved. An engineer even flew in and assured us the truck was fixed. It was not. The check engine light came back on immediately after we brought it home. We are now being told it will cost over $11,000 to repair the truck, yet they are not certain this is the actual issue. It is a suggested repair based on the engineer’s recommendation. Previously, another costly repair was suggested that also turned out not to be the problem. We were nearly charged for that as well before it was dismissed. We did not purchase the truck at this dealership, but it has been regularly serviced there. Based on our experience, we cannot recommend their service. Updating to add we picked up our truck a 7th and final time with the same issue it was dropped off with. We will not be doing business here again. More

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Awesome work as always! Chuck runs a tight ship and Kindra always make sure she explains everything. Chuck runs a tight ship and Kindra always make sure she explains everything. More

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Jen was great, nice and easy to work with. ..made my day much easier, all I went in for was an oil change ..made my day much easier, all I went in for was an oil change More

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Third vehicle bought at Patriot GMC Hyundai would definitely buy from them again. Very good experience. definitely buy from them again. Very good experience. More

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Awesome group! Was in and out with no worries, very professional and courteous overall great experience. Was in and out with no worries, very professional and courteous overall great experience. More

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The staff members at Patriot GMC are all very pleasant to work with and are very helpful. On our most recent visit, we worked with Kindra, who is a service advisor there. Kindra is very efficient and knowle work with and are very helpful. On our most recent visit, we worked with Kindra, who is a service advisor there. Kindra is very efficient and knowledgeable and has excellent interpersonal communication skills. She goes beyond the necessary involvement with customers and takes the extra steps to make sure that she does everything possible to provide real customer care, which we really appreciate. Also, Alex, another service advisor, was very helpful in providing some initial service information that we needed and he then directed us to Kindra's desk. More

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Best experience I have ever had love this place and I love this community love Elijah and the lot porters are crazy good at there job love this community love Elijah and the lot porters are crazy good at there job More

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