Kingsley Zhang

Skip Charlesglen and find another dealership to purchase a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” do a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” don’t believe it. They are waiting for someone that they want to sell their vehicle to for their own specific purpose and feel justified in misleading prospective customers they choose to disrespect and treat like second-class citizens. Toyota Canada supports this deceptive practice as well so don’t count on any support from there either. Charlesglen’s marketing of a 7-day satisfaction guarantee is also a lie. I was informed by the sales advisor I would get my deposit back. This was not true. The dealership has illegally retained over $6,000 from me for the privilege of using the 7-day satisfaction guarantee. Please save yourself the trauma and hassle of doing business with this corrupt organization and choose another dealership. As a single woman, I have been ignored, dismissed, intimidated and robbed of a whole year of car payments by the new car sales manager, which is supported by the executive sales management team. It has been more than 6 weeks since this horrific experience and there has been no response or attempt to act in good faith, to be accountable, moral, or ethically responsible from Charlesglen Toyota. The Corolla Cross L I eventually purchased under the 7-day satisfaction guarantee is wonderful and I highly recommend it. Just be sure to buy it at any dealership other than Charlesglen Toyota. More

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Val put up with us well over a year as we evaluated Charles Glenn products alongside a half dozen products or other dealers. Each and every time Val warmly greeted us (along with a fresh baked cookies Charles Glenn products alongside a half dozen products or other dealers. Each and every time Val warmly greeted us (along with a fresh baked cookies) Some of the models we were interested in included the Crown Signia, the Highlander finally we decided on a Rav4 Limited hybrid which had to be ordered. When it finally arrived Val showed it to us even though the pre-sale check was not quite completed, and after a short test drive we decided to completed the purchase. Val guided us through all the purchasing steps making it a simple seamless process (despite suffering a twisted ankle) For that we are truly grateful. She continued on with initial fallow-ups, and assuring and encouraging us to pop in any time we might have any questions or need assistance with anything . More

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Val rekindled our interest in the Toyota brand, initially describing the new Crown Signia, which we decided wasn't quite suitable. We then decided to investigate a hybrid. Val showed us a number of used Rav describing the new Crown Signia, which we decided wasn't quite suitable. We then decided to investigate a hybrid. Val showed us a number of used Rav 4s as there were no new ones available. We finally decided to put down a minimal, refundable deposit on our ideal RAV 4 Hybrid. When it finally arrived, Val enthusiastically notified us, spent extra time to show us our new potential purchase even though it had not completed the total repurchase check up. We gave our final approval to accept it and Val steered us through the necessary processes to complete our purchase. She was with us every step of the way to answer our many questions. She assisted us through the app download and connection to our phones. Val has done follow-up calls with us and has assured us that she will be available for any future queries. We have appreciated all her help and expertise and, certainly, all her delicious cookies. More

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Got my car earlier than expected! Very accommodating and made the whole buying a turnover process simple and straightforward. Very accommodating and made the whole buying a turnover process simple and straightforward. More

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Val was so amazing, professional, passionate and positive! I was super lucky to have had her referred to help me on my first new car purchase!! Would very much recommend Charlesglen Toyota to anyone positive! I was super lucky to have had her referred to help me on my first new car purchase!! Would very much recommend Charlesglen Toyota to anyone I know. Thank you for such a fabulous and pleasant experience. More

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This was our second time dealing with Val and again, it was a pleasure! Always great to work with Val and she is so friendly and professional! Would recommend Val and Charlesglen when looking for a new v was a pleasure! Always great to work with Val and she is so friendly and professional! Would recommend Val and Charlesglen when looking for a new vehicle. More

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Val is the best! She is very knowledgeable and smart! She is also very helpful. She is very knowledgeable and smart! She is also very helpful. More

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We got the toyota highlander since 2021, the staffs and our product advisor is very friendly, not only that the owner of the dealership as well is very friendly and welcoming. our product advisor is very friendly, not only that the owner of the dealership as well is very friendly and welcoming. More

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We appreciated the personnel. attention we received from each member of the staff we were in contact with. attention we received from each member of the staff we were in contact with. More

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The best service ever! Great people friendly and you get well informed! Super Thank you! Great people friendly and you get well informed! Super Thank you! More

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