Kiyanna Collins

I was initially excited to purchase my daughter's first car. I arrived for my appt on time to spend almost five hours purchasing a vehicle in cash. The company's website, call agents, and sales reps are al car. I arrived for my appt on time to spend almost five hours purchasing a vehicle in cash. The company's website, call agents, and sales reps are all misleading. The car was driven off the lot not detailed (clean), even after the sales agent said that what was being done for the additional hour I waited. Seeing how frustrated and irritated I was by the process, no urgency was shown, and no apologies or concern was given. The manager was kind enough to remove fees that the online site stated were not mandatory, but it was stated that it was definitely mandatory in the dealership. All in all, I will not return nor recommend. I hope some major changes happen. Maybe if I had a different salesperson or had been given correct information prior to making an appointment over the phone, my situation would have been different. More

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