Kody Kaminski

Review of My 2025 Chrysler Pacifica Purchase and Service Experience I purchased a 2025 Chrysler Pacifica from this dealership a few months ago. It was a former service shuttle with approximately 3,000 mi Experience I purchased a 2025 Chrysler Pacifica from this dealership a few months ago. It was a former service shuttle with approximately 3,000 miles at the time of purchase. I chose this dealership because they had the exact model I wanted at a good price. Unfortunately, my experience since purchasing the vehicle has been extremely disappointing and, more recently, deeply concerning. Shortly after purchase, I began noticing several mechanical issues: A metal-on-metal sound from the front-left wheel area when braking A knocking noise when pressing and releasing the gas pedal Rough transmission shifting A knocking noise when turning left Paint issues on the left door handle and rear bumper I brought the vehicle in for service. The first visit lasted over a week. I was given a loaner, but was later told I had to return it because it had been sold. When I returned it, I was informed there were no other loaners available and that I would need to schedule another appointment. At that time, very little had been done on my vehicle aside from part of the paint touch-up. I was also told no diagnostic codes were found. I scheduled another appointment weeks later and again explained the issues. Eventually, I received another loaner. After additional time passed, I was told they were investigating and had ordered a part related to the steering concern. When I returned from a business trip expecting the vehicle to be ready, I was instead asked to come in and help identify the issues. During the test drive, both problems occurred. I was told the transmission behavior might be “normal” and reminded that I have an extended warranty. About a week later, I was called to pick up the vehicle and told nothing was wrong. On the drive home, the issues occurred again. Throughout this process, I felt dismissed. I was repeatedly told the concerns were normal or that I should not worry because of the warranty. For context: I previously owned a Chrysler minivan for years and performed all major maintenance myself, including timing chain and oil cooler replacement (a common issue around 100,000 miles). I traded it in at over 260,000 miles, and it was still running well aside from normal transmission wear. I am very familiar with how these vehicles should sound and behave. I also drive approximately 45 minutes each way (Round Rock to Bee Cave) for these service visits. While waiting during one of my visits, I witnessed another customer with two small children who had been told her detailing appointment would take 1–1.5 hours. After waiting more than two hours, she was informed they could not service her vehicle that day. She left visibly upset. That was the same day I purchased my vehicle. In hindsight, it should have been a warning sign. The most serious issue, however, involves the adaptive cruise control system. On two separate long-distance trips (over 4,000 miles total), the adaptive cruise control system failed while driving at highway speeds. When this occurs: Cruise control and lane-assist buttons become completely unresponsive Dynamic cruise remains engaged The vehicle slows when braking, but immediately accelerates again once the brake is released There is no way to turn the system off During the first incident, I had to exit the freeway and ultimately shift into neutral and then park while holding the brake down, as the vehicle continued trying to accelerate. The transmission made loud clunking sounds during this process. I shut the vehicle off in traffic to reset the system. Two weeks later, the exact same failure occurred again. This time, I recorded video documentation. This is not a minor issue. It is extremely dangerous. I have requested: A full investigation Documentation of diagnostic steps A written explanation of findings Proper corrective action I will also be sending a separate formal report regarding the adaptive cruise control failure to Chrysler More

Report | Print

Extreme Disappointment with Covert Ram in Bee Cave, TX I'm writing this review to share my firsthand experience with Covert Ram in Bee Cave, and to caution others considering purchasing a vehicle fr TX I'm writing this review to share my firsthand experience with Covert Ram in Bee Cave, and to caution others considering purchasing a vehicle from this dealership. I could leave no stars for this review I would. We purchased a used Audi Q7 on March 14, 2025, after being assured it had passed a rigorous multi-point inspection. We were also explicitly told we had 30 days to have the vehicle independently inspected, and that any mechanical issues discovered during that time would be covered and repaired by Covert--a key factor in our decision to proceed with the purchase. Within days of the purchase, we took the vehicle to a highly reputable European auto specialist. They found leaking motor mounts and cracked upper control arm bushings--significant issues that, in our opinion, should have been identified during any legitimate pre-sale inspection. We immediately returned the vehicle on March 19 and were assured by our salesperson, Kody K., that repairs would be completed quickly under the 30-day guarantee. What followed was weeks of frustrating back-and-forth. Covert could not determine internally which department would pay for the repairs--a baffling situation given the clear warranty terms we were promised. Ultimately, some of the repairs were completed, but only after significant delays and under our extended warranty, not the 30-day guarantee. This raises a troubling question: what would have happened had we not purchased the additional coverage? To make matters worse, we were told at the time of sale that a second key existed, but it would be held by the dealership until the insurance check cleared, and final paperwork was completed. When we picked up the vehicle from service on April 15, we were told the key could not be located but that a mobile locksmith would contact us the following week to provide a replacement. It's now July 1, and despite three separate follow-up attempts by phone and email, we have received no response and no spare key. The lack of accountability, poor communication, and broken promises have made this one of the most disappointing dealership experiences we've ever had. I strongly urge potential buyers to do their homework and consider other options before doing business with Covert CDJR. More

Report | Print

Our experience was amazing! What made the difference initially was Creed's video of the car and his initiative. What sealed the deal was Kody's approach and honest sales profe What made the difference initially was Creed's video of the car and his initiative. What sealed the deal was Kody's approach and honest sales professionalism!! David and Susan More

by golferdude2455 Verified Customer Verified Customer

Report | Print

They were extremely helpful. Everyone in all departments were so kind and patient. Thank you all again Everyone in all departments were so kind and patient. Thank you all again More

by Carnette0 Verified Customer Verified Customer

Report | Print

Covert Dodge Jeep Ram Chrysler Bee Cave was a different experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal. Thank you guys for this great opportunity to be back on the road. More

by HECTOR.GONZALEZ14 Verified Customer Verified Customer

Report | Print

We were pre-approved when we walked in but had to play games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give me a better rate than I was getting from USAA, I still had to haggle on the price with extras and if I would still finance through one of their contacts. Lastly, we waited for 3 hours to meet with the finance manager. He had one customer in his office when we started our wait and that customer was done in 15 min. He then proceeded to walk around the dealership conversating with other employees and just hanging out. Once we were finally called to his office, we were done in 10 min! Unacceptable that we had to wait that long for 10 min. My wife and child had not eaten all day. It appeared that since they were not making money off of us, that it was acceptable to make us wait. We came for a test drive (20 min) and then I told Cody that I wanted the vehicle, we were pre-approved, and I would pay out of pocket for the TT&L. All in all, this should have been an in and out deal in about 2 hours but it turned into a 5-6 hours ordeal. More

by DALLAS8148 Verified Customer Verified Customer

Report | Print

The experience was great! They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had a They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had at a dealership! I will definitely be doing business with Kody again! More

by jon.tristan Verified Customer Verified Customer

Report | Print

Kody was awesome. Great customer service and professional attitude. Overall experience was excellent across the board. Great customer service and professional attitude. Overall experience was excellent across the board. More

by kseiter Verified Customer Verified Customer

Report | Print

Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arr this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arrival to make sure they have the parts or resources needed to perform the service requested, so you may find yourself being rescheduled. There waas a recall on my truck and a part needs to be ordered, instead of proactively communicating with me about the recall to confirm and then order the part and have it available for my appointment so I could service that recall together with my service request, they checked when I arrive. I asked them to order the part and schedule me for the recall service and they failed to follow up with this simple request during my visit. More

by wlnwtz Verified Customer Verified Customer

Report | Print