"Wrecked vehicle and poor customer service"
- Ashley Crone
If I could rate this dealership with anything less than 1 star I most definitely would! After Harvey hit Houston we of course needed a new vehicle. Being skeptical about buying from a dealer in Houston, we headed towards Dallas and stopped here where we bought a 2015 Dodge journey from Kristen. She constantly bragged about the dealerships integrity and how they were a family owned dealership in a small town so their reputation meant everything. After guaranteeing nothing was wrong with the vehicle, we purchased it. In the 6 months we have had it, it has been in the shop 4 times so we decided to trade it in. Upon doing so we found out from other dealerships that the car had been in an accident from the previous owner and resulted in a bad Carfax so the value of the vehicle depreciated a significant amount which put us way upside down. Not only did they sale us a terrible vehicle but when I called the dealership to see if they could help us in any way, I spoke to a salesman named Todd that was extremely rude and disrespectful! He resulted in telling me at first that they didn't know that the car had a bad Carfax then tried covering his lie by explaining that "legally, we don't have to disclose that information." After I let him know that I was disappointed in his reaction and response as a customer and that I would be leaving reviews to warn possible future customers,he recommended that I call back to speak with a manager. It's a shame that not even the manager has enough common decency to call back to discuss the situation we are concerned about that involves the dealership he runs. So much for integrity, this dealership is just bad business all the way around!
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