Kristi Mitchell

I had an issue with my car being damaged possibly during routine maintenance. Went to talk to Kristi to inquire about seeing video of me driving I to the dealership. Her attitude was as if it was not her pr routine maintenance. Went to talk to Kristi to inquire about seeing video of me driving I to the dealership. Her attitude was as if it was not her problem and she brushed me off. Not helpful at all and didn’t bother to follow up regarding a resolution. More

Report | Print

I haven’t experienced any issues with this dealership and or the service advisors. The service team does a great job with exceeding expectations. or the service advisors. The service team does a great job with exceeding expectations. More

Report | Print

Great service, fast and friendly. The service was so clean. Helped get all our issues fixed The service was so clean. Helped get all our issues fixed More

Report | Print

I have been a customer to Kristi and her service team for years and I am always happy with the work and the customer treatment. They greet you with a smile every time and take the time to explain each servic years and I am always happy with the work and the customer treatment. They greet you with a smile every time and take the time to explain each service. Highly recommend this service department ! More

Report | Print

Gabrielle is the best! This dealership provided exceptional service, professionalism, transparency, and genuine care, making the entire servicing experience smooth, stress- This dealership provided exceptional service, professionalism, transparency, and genuine care, making the entire servicing experience smooth, stress-free, and highly satisfying. Thank you Ourisman Honda of Woodbridge More

Report | Print

I had my vehicle in with no appointment because it was not running correctly & was worried it would not be worked on or seen quickly(its my only car) Kristi spoke to me and assured me they would do everyt not running correctly & was worried it would not be worked on or seen quickly(its my only car) Kristi spoke to me and assured me they would do everything could to get it repaired quickly. How about she & her team did it the same day. I will be going back for service in a couple months. They really are the best I have worked with More

Report | Print

They will try to deceive you be carefull! !!e.g They'll force you to replace your battery before it's even dead. If your tires, which you bought under warranty, burst, they won't replace them !!e.g They'll force you to replace your battery before it's even dead. If your tires, which you bought under warranty, burst, they won't replace them for free. You tell them to keep the old parts, but they throw them away. If you order parts, they say they'll have them in 2 days, but you have to wait a week. Most importantly, if you don't give them 5 stars, which they absolutely don't deserve, they'll kick you out. Kristi and Miguel would do that. More

Report | Print

Sam Colleton is the best. Always greets me with a smile and makes my visit smooth. Thank you Sam. Always greets me with a smile and makes my visit smooth. Thank you Sam. More

Report | Print

Hendrick honda is an excellent place to experience your sales and service requirements. Employees are helpful and courteous. Hendrick Honda is top notch when it comes to customer service. sales and service requirements. Employees are helpful and courteous. Hendrick Honda is top notch when it comes to customer service. More

Report | Print

Eddie Roodhouse is a great service advisor! Always kept me updated on the status of the car. Definitely recommend him and Hendrick Honda for service. Always kept me updated on the status of the car. Definitely recommend him and Hendrick Honda for service. More

Report | Print