Kristie Marlin | Page 27

Above and Beyond I was impressed with the attention I received and my many questions were answered with patience The information I needed was given in a helpful and c I was impressed with the attention I received and my many questions were answered with patience The information I needed was given in a helpful and caring manner. Made the visit more comfortable. More

by Bellringer Verified Customer Verified Customer

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I received excellent service with an understanding about what was going on with my vehicle and what it is going to take to fix it what was going on with my vehicle and what it is going to take to fix it More

by 1AZARIA2RAELYM Verified Customer Verified Customer

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The service dept was very professional and friendly. They kept me informed about additional repairs that my vehicle needed. The mechanic that made the needed repairs was able to answer all my questions They kept me informed about additional repairs that my vehicle needed. The mechanic that made the needed repairs was able to answer all my questions. I was informed of a recall that needed to be taken care of. The repairs were made in a timely manner and the cost was reasonable. Thanks! More

by ftbless Verified Customer Verified Customer

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Just came in for an oil change and everyone was very friendly! There were several vehicles waiting and they took time to explain to me how long it would be and where I could sit and wait. Thank you friendly! There were several vehicles waiting and they took time to explain to me how long it would be and where I could sit and wait. Thank you More

by KRISTIMM25 Verified Customer Verified Customer

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Not happy at all purchased a vehicle haven’t had it two months and I have to come out of 1,000 dollars for a fan 😔 months and I have to come out of 1,000 dollars for a fan 😔 More

by TARAF651 Verified Customer Verified Customer

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Very eager to please their customer We were very happy with service. Took a little longer, but with all going on and they were short of help, we understood. We will be going back.. We were very happy with service. Took a little longer, but with all going on and they were short of help, we understood. We will be going back.. More

by WANDAJV38 Verified Customer Verified Customer

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Fast, Friendly, Convenient service with great amenities and comfort for the customers and you can watch the techs work on your vehicle while you wait! and comfort for the customers and you can watch the techs work on your vehicle while you wait! More

by Txdenkedo Verified Customer Verified Customer

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When I come in for service, everyone is so FRIENDLY AND PROFESSIONAL. They make sure what you came in for is taken care of. They make you feel comfortable like right at home. Sandra PROFESSIONAL. They make sure what you came in for is taken care of. They make you feel comfortable like right at home. Sandra More

by Sandra Verified Customer Verified Customer

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I called the dealership about 8 a.n. yesterday and spoke to one of the ladies in the service department. I have her my name and asked her if someone could come to College Dr to pick up my car because I need to one of the ladies in the service department. I have her my name and asked her if someone could come to College Dr to pick up my car because I needed an oil change. I forgot what her name was but she said yes, there are only two people here right now so let me have your name and # and I will call you back around 9 a when we are on our way to get your car. No- one ever came so I brought my car to the service department at 12:00 from College Dr. I was the only car there so I pulled into the edge of the service entrance due. To there was only one hatch opened. Everyone greeted me and asked what I needed. I told Kristy an oil change. She had me sign a form and showed me to the waiting area. I set up on the bar stools where I could watch them work. There were three men and the lady at the first office if the service department standing around where they work in cars talking or meeting. I finally went to check in my car at 12:50 due to I needed to be back at work at 1p. The guy was just coming to get my car. I asked how long would it take and Kristy said about 20 minutes and asked another lady asked if I would like to be dropped off at work and picked up afterwards. I said yes so she let ) Kristy know but the guy that does that was already gone on another errand. I texted my coworker to let them know I was going to be late. If someone had just acknowledged that they forgot to come get my car or something to that effect that would have been better. I work in a busy office that's why I write things down so I can hold to my word. We paid off our Rogue way before time on January 11th and we have had the hardest time getting our Gap insurance refund from Ruth in the other building. I've given her all the paperwork, plus my husband has been up there and he has also called David. Now it has gone from receiving it two weeks from when they got our title to now 3 months. March 11th was 3 months so it's past time. This is the worst experience I've had with any dealership. More

by DR.RAY009 Verified Customer Verified Customer

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I like the new facility ,there is plenty of good snacks coffee and bottle water .I also like the state of art touch screen in the lobby coffee and bottle water .I also like the state of art touch screen in the lobby More

by RROB949 Verified Customer Verified Customer

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