Kristopher Gerald

Knowledgeable, friendly, quick process, gave options, explained effectively, fair trade in value, clean showroom and more explained effectively, fair trade in value, clean showroom and more More

by ERICSURO Verified Customer Verified Customer

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Dane Carl handled the purchase of a 2024 Bronco Sport Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car be Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car being purchased, answered all questions with clarity and was an amicable person to converse with. When handling the purchase I feel he did his best to help myself and Ciocca come to an agreement for the purchase. EXCELLENT SALESMAN Kris Gerald He handled the financial part of my deal. The extended warranty part of the deal was not handled clearly. We went through many iterations and computer screens before we verbally agreed to the Premium Plus program for 3 years beyond the manufacturer’s 3 year bumper to bumper warranty for a total of 72 months. After signing papers on the pc screen he gave me a memory stick with all documents. When I went home I did not see any signed papers agreeing to the extended warranty timeframe nor a detail of explanation document of the Premium Plus coverage. After asking him several times via e-mail, he finally sent me a document showing AVC (who I found out later handles the warranty claims) shows the warranty for 60/60000/100. This document was not part of the document info he gave me on the memory stick. This created confusion, we spoke on the phone that we verbally agreed to 72 months but for some “reason” it ended 60 months. He said he would talk to AVC that day about extending it to the 72 months. He has not confirmed that despite multiple requests an update status. Finally, he did contact me but had not talked to AVC yet. He offered me a refund on the purchase of the extended warranty. My wife and I did want an extended warranty and resolved to keep it with hope that he did follow through with successfully contacting AVC. Poor communication! More

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Very Polite. Willing to take the time to show you cars. Answered all of my questions. Willing to take the time to show you cars. Answered all of my questions. More

by JRTECH114 Verified Customer Verified Customer

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The staff is helpful and knowledgeable. They are very accommodating and easy to work with. They found the vehicle I wanted. Everything went smoothly. Great team! They are very accommodating and easy to work with. They found the vehicle I wanted. Everything went smoothly. Great team! More

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**UPDATE** So after posting my review below, I got a call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue. Not only did she work with me to resolve the issue, but she also turned around and said the dealership will cover the cost of replacing my back window to make good on the whole ordeal. NOW THAT'S SERVICE!!! She has totally restored my confidence in her dealership and honestly she had made a customer for life!!!! Thank you Ms. Maley!!!! BUYERS BEWARE....DO NOT BUY FROM ANY CIOCCA DEALERSHIPS!!! As some previous customers have said, they con't care about their customers!!! I bought a used 2020 Ford Ranger just over three months ago when about 2 months after buying my truck I noticed only have my back window will defrost. I called in to make an appointment with their service center only to find out that my truck was not under warranty and that it would cost $850 to replace because the defrost connector on one side was damaged. And to show I had not tampered with the window in any way, I left the temp registration tag on my back window. Anyway, the service center said I needed to go back to the dealership I bought my truck from to "plead my case to them" about how this is the way I bought my truck. To which I did only to be told by Dmitri, there was nothing they could do. They did check to see if it was certified when I was told all their vehicles are certified inspected and all. But when I was also being told they could nothing for me, Dmitri also mentioned that they had failed to inspect the rear defroster because it was too warm to inspect it. But the thing is, you can clearly see how the connector is damaged. I also found it funny how he had to ask me to come outside the dealership to explain this to me. I'm guessing it was so any potential customers would not hear what he had to say and how the negative side to them. The part that gets me most is that Dmitri didn't even try to work with me. Look, I get it, my truck was a used truck...but for $30K, he could have tried to do something being his crew missed this potential safety issue. Come winter time, my back window can frost up and hinder my rear view. I mean, he was flat out, no...sorry can't do anything. Either way, this is the first and last time I will deal with any Ciocca dealerships. And if I were you, I'd look elsewhere to buy your next vehicle!!! This was a $30K lesson for me!!! More

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My purchasing experience was quick, exactly as promised. Highly recommend. Kris was especially awesome. He asked insightful questions with the goal of getting us the best care for our needs. Him and the t Highly recommend. Kris was especially awesome. He asked insightful questions with the goal of getting us the best care for our needs. Him and the team went above and beyond. More

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It was awesome they were very helpful and informative. I couldn't have asked for a better team I couldn't have asked for a better team More

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Kris made the normally painful process of purchasing a vehicle quick and painless. Thanks Kris! vehicle quick and painless. Thanks Kris! More

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While II did a lot of searching ultimately, I ended up at Ciocca Ford as I needed to find myself a car relatively quickly. I met Kris soon after entering and he was genuinely one of the best sales reps I hav Ciocca Ford as I needed to find myself a car relatively quickly. I met Kris soon after entering and he was genuinely one of the best sales reps I have dealt with in 38 years on this earth. He helped me find the right car for me without pressuring me while I was on a shorter timeline. Incredible sales rep and so outgoing and personable.Gold Stars to Cioicca Ford for their team! :) More

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Kris helped me get my dream mustang! He was very friendly and outgoing and made the whole process very comfortable. I did not feel pressured at all. His knowledge of the product was also He was very friendly and outgoing and made the whole process very comfortable. I did not feel pressured at all. His knowledge of the product was also impressive. Also want to thank Jonah who helped me make sure I got the right extended warranty that I wanted because I’m keeping this one for a long time. Thanks again Kris and everyone at Ciocca Ford in Quakertown. More

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