Kwiloo Isnord

Unethical and dishonest. I negotiated a price on a '24 Kia Telluride and went in to sign the paperwork. I confirmed the agreed upon price with the salesman before sitting dow I negotiated a price on a '24 Kia Telluride and went in to sign the paperwork. I confirmed the agreed upon price with the salesman before sitting down with finance. The dealership was closing and there was a LOT of paperwork to go through. Somehow the price had been inflated by $2,995, which I noticed the following day. Coincidence it was for the same amount as the dealer prep charge they had agreed to drop? An honest mistake. Or so I thought. I contacted the dealership and informed them of the mistake and presented them with the document clearly showing the correct, lower price. It had my name, my salesman's name, the sales mgr. name, VIN... so no mistaking it was for the same vehicle. It was in writing. After many delays, the finance guy contacted me. The General Sales Manager had determined the document was invalid because it was not signed. I asked if I needed to get an attorney and was told that, since I said the word attorney, he could not speak to me any longer. I had inadvertently signed the paperwork for the inflated price. An honest mistake. A $2,995 mistake. I escalated my request for a refund to the Customer Service Mgr. She said she would look into it. After over a week she gave me the same answer, the document with the negotiated price was not signed so they would not correct the mistake. If the mistake was in my favor, they surely would have expected me to correct it. And I would have. What should have been an exciting time has turned into dread every time I see my new car. I write this review in the hopes that I can save somebody else the nightmare of dealing with these shady characters. More

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I don't care I don't care I don't care I don't for sure. More

by BESHICK Verified Customer Verified Customer

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Promptly greeted me upon my arrival, quickly got my information and service request and I settled into the waiting area. The Service person advised me on my vehicle status while waiting, and I was on m information and service request and I settled into the waiting area. The Service person advised me on my vehicle status while waiting, and I was on my way in just under an hour. Good Job! More

by moore4807 Verified Customer Verified Customer

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Loo was fantastic. Found the perfect vehicle and made my payment wonderful. I would recommend him above just about any salesmen I've ever spoken to. Found the perfect vehicle and made my payment wonderful. I would recommend him above just about any salesmen I've ever spoken to. More

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Bobby Enrico and Kwiloo Isnord were so helpful and efficient. They worked in a professional and very timely manner to get us the vehicle we wanted. They were very friendly and made us feel welcome. We efficient. They worked in a professional and very timely manner to get us the vehicle we wanted. They were very friendly and made us feel welcome. We will definitely be back! More

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Greatest Salesman on the Lot! Got us in a new K5 super quick and painlessly Got us in a new K5 super quick and painlessly More

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Pleasant experience. I drove 1.5 hours because they were nice, expeditious and courteous and professional. I drove 1.5 hours because they were nice, expeditious and courteous and professional. More

by Stephanie A. Verified Customer Verified Customer

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Matt worked very hard to make sure I got exactly what I wanted. He does things differently in a way that isn’t high pressure in the slightest bit. I was given time and peace of mind to make the decisions I wanted. He does things differently in a way that isn’t high pressure in the slightest bit. I was given time and peace of mind to make the decisions I needed to make. Highly recommend. More

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Dealer had close to the best inventory of many of the car dealers in the area. Out of the way, but worth the drive. Car was ready to be driven away after the paperwork. dealers in the area. Out of the way, but worth the drive. Car was ready to be driven away after the paperwork. More

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Lou Helped me find the car of my dreams. He explained everything so well and and didn’t make me feel pressured. He even took the time to call my son to reassure him his mom was getting a gr He explained everything so well and and didn’t make me feel pressured. He even took the time to call my son to reassure him his mom was getting a great value on an awesome car! I would highly recommend Lou! More

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