Kyle Bell

The entire service experience from this facility was abysmal and disgusting. I bought a car from Carvana and ended up at the dealership for needed repairs per the warranty company, SilverRock. From the abysmal and disgusting. I bought a car from Carvana and ended up at the dealership for needed repairs per the warranty company, SilverRock. From the moment I walked through the door in tears-over an hour from my home in NC-I was treated poorly. I dropped my car off on a Thursday and was told they could look at it on Monday. Melissa was the advisor who checked me in. She appeared very put off. I gave her the benefit of the doubt as I have worked in automotive repair. Monday I was told what the issue was and the repairs needed. Again, this is all under warranty. I was given the quote and told there would be an additional $258 out of pocket. Melissa was rude with every interaction. SilverRock had reached out to me 3 days later as the repair was not yet completed due to waiting on the part. I asked them about the additional costs and if there was any way they would cover it. They agreed and said to have the advisor call them. I called Melissa and told her they would be willing to cover the remaining balance, if should could please call them back. She flat out refused stating that, "I will not do that! I have already spoken to them and they already said they wouldn't cover the balance." I called and spoke to SilverRock again-they said they would call her and take of the bill. When she called me later that day she was even more rude and very unprofessional. She said to me, "Did you tell them to call me?!" I said they told me they would call you since you refused to reach out to them. She was disgusted, but they did indeed cover the remaining balance. My husband and I spoke to the Service Manager, Kyle Bell. Yes, that Bell. We told him of our concerns with her unprofessional, terrible attitude. He at first made excuses for her behavior and eventually apologized insincerely. We had to order another part that was on back order. Kyle assured me that he would put my paperwork on his desk and he would personally monitor part arrival and would call me himself. This was middle of October. I called end of Nov. and left Kyle a message asking for an update. On Dec. 3rd I got a text from GM stating that my part had arrived. I was very sick with covid for a couple of weeks so when I felt better, I called again and left him another message. I still had not heard back from him. I called again end of Dec. and left a 3rd message. When he failed to call me back, I called the 2nd week of Jan. and asked to speak to someone higher up. William Bell Jr. took my call. I explained all that happened and expressed my frustration with everything and lack of communication. He assured me he would look into everything and call me back. I never heard back from him but the next day, Kyle called me. Neither him or his father once apologized for my experience and what was happening. Kyle stated he was calling to set up my appointment for final repair. He was very distant and almost sounded put off. I set the appointment and he was content to end the call. I asked him why he failed to return any of my calls over the last couple of months. He had the audacity to tell me he never got my messages due to "phone issues, we are replacing our phone systems". This facility has nothing but excuses and the worst customer service I have ever experienced!! I have been in customer service for over 25 years and the people need some serious training in that area. At this point, we have replaced a part that had hardly resolved my concerns of burning smell in the cabin or the voltage issues that are still occurring. Final repair was for 3rd row actuator...we will see if that is done correctly. I would avoid this place at all costs. Reading the many reviews (on many platforms) about Melissa she appears to pick and choose which customers she is kind and helpful to. Kyle Bell needs to learn accountability for himself and those who work under him. I will never step foot in this place again and worry for those who do! BEWARE!! More

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Professional and Great service, highly recommend for services or if in need of a new vehicle! services or if in need of a new vehicle! More

by Whitley R Verified Customer Verified Customer

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Bell and Bell GMC has the absolute best customer service and service departments in our area! and service departments in our area! More

by Hkeane Verified Customer Verified Customer

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Service manager Kyle is the best. Nicole is very kind and a pleasure to work with. It meant a lot that she kept me notified of the progress of my service. Nicole is very kind and a pleasure to work with. It meant a lot that she kept me notified of the progress of my service. More

by Pete Verified Customer Verified Customer

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Customer service is always timely and professional. Highly recommend them to everyone! Will definitely be back. Highly recommend them to everyone! Will definitely be back. More

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Amazing service! ! I had the most beautiful service advisor and the service manager is such a peach. ! I had the most beautiful service advisor and the service manager is such a peach. More

by mikem111184 Verified Customer Verified Customer

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Best service ever! Everyone in the service department are awesome! Will always use them for my service needs Everyone in the service department are awesome! Will always use them for my service needs More

by Autumn L. Verified Customer Verified Customer

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We had a hiccup the first time around with the service department. I voiced my concerns and they listened! Nicole and the whole team were awesome to work with this time. There were storms in the area whic department. I voiced my concerns and they listened! Nicole and the whole team were awesome to work with this time. There were storms in the area which knocked out their phone system for a while but Nicole made an extra effort to be accommodating and never missed an update. All involved went above and beyond to ensure we had a pleasant experience. Our situation warranted a loaner when none were available, so one of the employees volunteered her personal vehicle while ours was being repaired. That was some old school customer service. Very happy this time. Special thanks to Kyle Bell and Tammy for their concern and attention to detail. More

by Gcherkas Verified Customer Verified Customer

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Great place, great people. Kyle Bell is the best. Great. Great. Great. Great. Awesome Awesome Kyle Bell is the best. Great. Great. Great. Great. Awesome Awesome More

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Very customer friendly, great deals. Locally owned by local people. Excellent car care and service. Locally owned by local people. Excellent car care and service. More

by bipproctor Verified Customer Verified Customer

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