Kyle Dodge

Steve greeted me as soon as I arrived at your dealership. He kept me abreast of the services I required and of those need special attention. when was discovered that the wrong part was received, a no charge He kept me abreast of the services I required and of those need special attention. when was discovered that the wrong part was received, a no charge loaner was arranged for me. The next day, my car was fixed and ready for pickup More

by David Luck Verified Customer Verified Customer

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All of the consultant staff were friendly and helpful but my problem was not fixed. Unfortunately, the Service Manager was very unpleasant and rude. It really is disappointing when Hyundai doesn't even foll my problem was not fixed. Unfortunately, the Service Manager was very unpleasant and rude. It really is disappointing when Hyundai doesn't even follow up with this poor interaction with a customer. More

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Awesome Service Zimbrick Hyundai-East! What a great team effort. Thank You, I really appreciate it. What a great team effort. Thank You, I really appreciate it. More

by MRAEMISCH Verified Customer Verified Customer

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They did a great job of solving my problems. The only thing that could have made it better was if I could have got a lawyer. The only thing that could have made it better was if I could have got a lawyer. More

by mmbarth Verified Customer Verified Customer

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Asked for tire rotation of front tires after first tire rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated tor rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated torque wrench every 6 months from first visit. Tech refused to do it after specifically asking for and willing to pay extra.. Hyundai also called and said tranny recall would take an hour. Dealership said 3 hours due to file size. Also told brakes and rotors needed resurfacing after 15000 and caliper slides greased without actually looking at any of it or taking off to verify, than told Hyundai reccomends it. Rotors are completely smooth without grooves. Hyundai recommends inspection but not of the other work they tried to sell. Also of immediate attention was shock/suspension without stating or explaining. Let's keep it going with muffler/exhaust pipes/ and engine oil and fluid leaks after only looking at the mileage and not seeing the oil was only 3500 miles/golden brown vs the 7500 miles Hyundai recommends. Add not resetting maintenance schedule on the car. Also to mention without explanation was the radiator core/air conditioning condenser. None of this is mentioned with Hyundai other than inspection not service that requires immediate attention. Nor any explanation as to why other than they say Hyundai recommends it contrary to their own schedule. Only word of mouth. No proof. This car is at 15000 miles. They cannot explain one condition other than Hyundai recommends it without showing Hyundai's list to prove. The math is not adding up when questioned and there are no answers nor work to show their recommendations much less the time to explain for their overworked fridays where they are too busy to explain. Zimbrick Eastside Madison has lost it's way and is a very good reason why I have not purchased my last 3 Hyundai's from them plus all other service. More

by JSCHWERTY Verified Customer Verified Customer

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We love Hyundai Zimbrick! We love the customer service. They explain what’s going on in terms that car people don’t understand. They always greet us with a warm, genuine smile We love the customer service. They explain what’s going on in terms that car people don’t understand. They always greet us with a warm, genuine smile. Very kind people from the dealership to the car service. More

by WilderB Verified Customer Verified Customer

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