Kyle Martin

We had a very positive experience purchasing our truck from this dealership. We were very impressed with Dave’s level of excellent customer service. With the uncertainty of the tariff situation we weren’t from this dealership. We were very impressed with Dave’s level of excellent customer service. With the uncertainty of the tariff situation we weren’t sure when we were going to be able to receive our truck. Dave was in constant communication with us for over five months. We really felt that he was looking out for our best interest. We finally received our truck and very happy with the level of customer service we received from Dave as well as the staff at the dealership. They really do work hard to ensure the best customer service is provided and we thank Dave for going out of his way to help us out when we receive the truck. More

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Dealing with Island Ford for over a decade, another excellent, happy experience has happened again, with a purchase of a new F150. It's so comfortable for me returning again and again, for the easy, re excellent, happy experience has happened again, with a purchase of a new F150. It's so comfortable for me returning again and again, for the easy, relaxing, actually fun experience of buying with David. Fun times. Also special Thanks to Sandra, Kyle, Justin and Boris, for their help, work and assistance. More

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Bought myself a eco sport SE. The salesman ( Charlton was awsome. Answered all my questions. Seemed very knowledgable , And showed lots of patients helping me make my decision I h The salesman ( Charlton was awsome. Answered all my questions. Seemed very knowledgable , And showed lots of patients helping me make my decision I highly recommend him. Hard-working, dealing with multiple customers At a time and still made me feel important. In the end, Ford was willing to bend and give me the car at the price that I could afford Thank you very very much More

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These individuals are nothing short of conniving xxxxx! ! They'll stop at nothing to bleed your wallet dry. Deliberately tacking on unnecessary add-ons to your custom car order, then conveniently claiming i ! They'll stop at nothing to bleed your wallet dry. Deliberately tacking on unnecessary add-ons to your custom car order, then conveniently claiming it's an error and demanding payment. I strongly advise against ordering a custom Ford vehicle from them, unless you enjoy being coerced into paying for THEIR devious schemes. My encounter with sales rep Rob Martin, sales manager Kylie Martin, and general manager Justin Pambrun was beyond atrocious. More

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Excellent to deal with and incredible for our community. Thank you Justin! Your whole team does a bang up job and always has. Thank you Justin! Your whole team does a bang up job and always has. More

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Third new truck purchase from Island Ford worth the drive from Nanaimo. All staff so friendly and helpful. Robert Martin great guy to deal with listens to what his customers want, he advised me that he wo from Nanaimo. All staff so friendly and helpful. Robert Martin great guy to deal with listens to what his customers want, he advised me that he would be away on holiday for my delivery so introduced me to Oliver Dash as he would handle my delivery. Oliver was wonderful,one might think that it was his sale the way he looked after me. Thank you to all for a great buying experience. Steve More

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As always, Dave Faithfull is a huge pleasure and an extremely helpful salesman to deal with. I have been dealing with Dave for a number of years and purchased a number of trucks from him, and this expe extremely helpful salesman to deal with. I have been dealing with Dave for a number of years and purchased a number of trucks from him, and this experience was just as amazing as the first time. No pressure, all smiles, and always willing to work with me to ensure the best deal on the best product for me at the time. There is no one I would rather deal with! More

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Bought a new ford 150 lighting on saturday from our fun an informative salesman Matt Cadzow dealing with Matt from start to finish was a refreshing experience never once my son an myself felt like where be an informative salesman Matt Cadzow dealing with Matt from start to finish was a refreshing experience never once my son an myself felt like where being rushed,double talked to an answered all our questions an knew the answers on our ford lighting,we had plenty of them,Matt was up front with us on all dealer fee's,taxes,rebates,etc. he walked us through our the Lighting 150 deal with sales manger Kyle Martin then through the service dept an showed us the charging stations at the dealer ship, he has followed up wit both phone calls an text to make sure we had any questions or issues to please let him know ,so far we are really enjoying our Ford lighting an have logged over 600 K going back an forth from Victoria to Namino ,love the truck fun ride, an its easy to use features! Thanks again Matt we will definitely pass you an Kyle, an Island Ford on to our family an friends ,full 5 Thumbs Up !! Karl More

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bought a 2011 Kia soul last Tuesday. The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues de The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues dealt with. On Friday I got a phone call saying there was a “glitch” with the keys and they had to take it to a Kia dealership to fix it. So, eventually, after much back and forth I got my car on Wednesday. Now, I have to say that, due to their screw up with the keys, they did provide me with a loaner car so up until this point in the transaction, I would give them a 4 star review. However when the car was delivered it only came with 2 keys (the sale included 3 when I bought it), there was barely any gas in the tank - maybe I’m being petty but when I pay dealership prices I expect a full tank of gas. Also, I did not receive a carfax (the salesman reviewed it with me at the dealership) nor was there any documentation from the shop about fixing the brakes, the key debacle - I would have expected a report from Kia too - or any other work done on it - or required on it. Their website says that they do free delivery for all of the island and, while they did deliver the car, they did make several requests for me to drive down to Duncan (I’m in Parksville) to pick it up. I phoned the manager (Kyle) to express my concerns and he dismissed me and offered to “fill your tank the next time you’re in Duncan”. I replied that I only go to Duncan about once every 2 or 3 years so….. He apologized for the loss of the key and gave no offer of renumeration for it - these keys are approximately $300 to replace so I’m more than annoyed and feel screwed over by Island Ford. More

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The staff are all very friendly and go the extra mile for their customers. Dave Faithfull is thorough, always responds to questions and did a the answers. their customers. Dave Faithfull is thorough, always responds to questions and did a the answers. More

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