Kyle Parker | Page 4

While the sales people are helpful and knowledgeable, management is pushy and sometimes overbearing. I came to the dealership with pre-approved financing from my Credit Union only to be pressured to get management is pushy and sometimes overbearing. I came to the dealership with pre-approved financing from my Credit Union only to be pressured to get financing through the dealership from a sales manager. This was further exacerbated by the attempt of the dealership to include a $1,000 "Non-Finance Fee" for not financing through them. I protested with suggestions of legal action and this punitive fee was removed but it has soured me on doing business with this dealership in the future. I also was not given a registration to go along with transferring my tag from my old car that was totaled in an accident only to be told it was not accessible to be printed and I was not given a temp tag that evening and was told I was legal to drive with my tag on the car. Turns out I wasn't. I had to get the DMV involved to get me a temporary tag and was informed that this is an ongoing problem with the Morgan Auto Group dealerships. It is an issue with their third party vendor which they recently began doing business with. I believe the root of the problem here is the Morgan Auto Group. This is a large corporation that has bought up dealerships only to lose the personal touch that the hometown owners gave customers. Additionally, as I brought my own financing in, this process should have only taken a fraction of the time to complete. My next vehicle purchase will be with any dealership NOT associated with Morgan Auto Group. I would like to add that this is not a reflection on this dealership's service department. I would rate the service department with 10 stars if that was available. They are the best in the business and I will not hesitate to have my new Honda Accord serviced here. I even bring my wife's 2022 Nissan Sentra to them for service not related to warranty work. More

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Josh Lindsay was an absolute delight to work with! He made the car buying process very easy. Honda of lake city and all of their sales staff and management took amazing care of me! He made the car buying process very easy. Honda of lake city and all of their sales staff and management took amazing care of me! More

by jesse.bee5252 Verified Customer Verified Customer

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Great customer service with help in every 10 out of 10 prefect service no complaints would recommend prefect service no complaints would recommend More

by JASMINEBRISTOL0907 Verified Customer Verified Customer

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Bought a used car on a Monday and by Wednesday the car was overheating and the AC didn’t work. They lie about being helpful and about their cars. They don’t do a full inspection and their mechanics defini was overheating and the AC didn’t work. They lie about being helpful and about their cars. They don’t do a full inspection and their mechanics definitely don’t know how to work on any cars that aren’t A Honda. Terrible customer service. Especially the GM, Nick M. There should be a lemon law on used cars then maybe they would do better!!!! Do not buy from here!!! More

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Horrible communication. Ive bought lots of cars and never had as many hiccups as I did with this dealer. Will never do business with again.... Ive bought lots of cars and never had as many hiccups as I did with this dealer. Will never do business with again.... More

by Ltrcotton Verified Customer Verified Customer

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Such an awesome man, he was very open and honest with us, I would love to work with him again I would love to work with him again More

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Very professional stress-free atmosphere they take care of your needs. Blake and Delon we're amazing to work with I would recommend them highly. of your needs. Blake and Delon we're amazing to work with I would recommend them highly. More

by dlj0324 Verified Customer Verified Customer

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I had a positive experience. Kyle was able to lower my payments for a not much longer contract length. I would recommend this dealership. Kyle was able to lower my payments for a not much longer contract length. I would recommend this dealership. More

by jonathan.c.joyner3 Verified Customer Verified Customer

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The staff was very pleasant to work with. It was really easy to get in and out. I was able to get the car I really wanted. It was really easy to get in and out. I was able to get the car I really wanted. More

by rach.spradley Verified Customer Verified Customer

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I tried to buy the exact Tahoe the day before across the street and got the run around. Went to see Kyle on a referral the next day and drove off in the Tahoe a few hours later! Great experience! street and got the run around. Went to see Kyle on a referral the next day and drove off in the Tahoe a few hours later! Great experience! More

by KELLYBRANNIN Verified Customer Verified Customer

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