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Kyle Rome

Overview Reviews (161) Inventory (513)

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Kyle Rome

Kyle Rome | Page 8

Product Specialist

Schaumburg Honda Automobiles

750 E Golf Road
Schaumburg, IL 60173

New to the car industry but a veteran of customer service and satisfaction. Single dad of two, excited to provide reliable, dependable, affordable vehicles to my community to help provide a better future for my daughters. Come see me for the best car buying experience you'll ever have!

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161 Reviews

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161 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

Overview Reviews (161) Inventory (513)

Dealership Experience

5 yrs, 8 mos

Industry Experience

5 yrs, 8 mos

Specialties & Trainings

Honda Product Expert

Lease Specialist

Senior Credit Counseling

100% Honda product trained

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161 Reviews of Kyle Rome

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November 16, 2021

Dealership Rating

Employee Rating

The salesman Kyle was very knowledgeable and kind as well as the sales manager mike as the sales manager mike More

by arielr313

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Youkhana , Mike Gargano

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Nov 16, 2021 -

Schaumburg Honda Automobiles responded

Thanks for sharing your thoughts about your experience with Kyle and our team here at Schaumburg Honda Automobiles. We appreciate your business and hope to see you again soon!

November 16, 2021

Dealership Rating

Employee Rating

Kyle said the lease buy out would be a quick easy process and it was and it was More

by Vakmakjian

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 16, 2021 -

Schaumburg Honda Automobiles responded

Thank you for choosing Schaumburg Honda Automobiles, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 07, 2021

Dealership Rating

Employee Rating

Kyle was very nice and attentive to what I wanted in a car. It was nice to work with him. car. It was nice to work with him. More

by gnr1694

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 07, 2021 -

Schaumburg Honda Automobiles responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Kyle to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

November 06, 2021

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Employee Rating

We recently purchased a vehicle at Schaumburg Honda after another car purchase fell through at the last minute elsewhere. We were in a bind and needed a car immediately. We found one online at Schaumburg Hon another car purchase fell through at the last minute elsewhere. We were in a bind and needed a car immediately. We found one online at Schaumburg Honda that looked good so we right over. The car had just arrived and was having some minor touch up work and detailing done so it wasn’t on the lot yet. Our sales manager Kyle jumped in and got things moving quickly — in under two hours we were home with our new car — no hassle, no pressure. They made what started out to be a terrible situation into a pleasant and productive one! More

by burrtich

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 07, 2021 -

Schaumburg Honda Automobiles responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kyle here at Schaumburg Honda Automobiles.

November 06, 2021

Dealership Rating

Employee Rating

Had a very good experience with this group. We were pressed for time and they really came through. Kyle understood immediately that we had a unique situation involving our schedule, and professional pressed for time and they really came through. Kyle understood immediately that we had a unique situation involving our schedule, and professionally and methodically worked us through the sales process under pressure in a friendly and calm manner. Very nice guy, great personality and was deserving of our business. Very glad we were able to work with him. It was a pleasure. More

by Guy Tichy

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 06, 2021 -

Schaumburg Honda Automobiles responded

Thank you so much for your wonderful review! We are thrilled to hear that Kyle was so helpful to you and that you had such a positive experience. We are so excited for you to enjoy your new car, and we thank you for choosing Schaumburg Honda Automobiles!

November 02, 2021

Dealership Rating

Employee Rating

Quick and easy ! Great experience , Kyle worked with us and got us exactly what we we’re looking for ! and got us exactly what we we’re looking for ! More

by M13chrissy

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Kioutas

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Nov 02, 2021 -

Schaumburg Honda Automobiles responded

Thank you for your review and kind words for Kyle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Honda Automobiles.

November 01, 2021

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Employee Rating

Thank you for everything it was a pleasure as always to do business with you guys and Kyle was awesome too made everything pleasant do business with you guys and Kyle was awesome too made everything pleasant More

by Mjarad368

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Robert Sheaffer , Mike Gargano

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Nov 02, 2021 -

Schaumburg Honda Automobiles responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Honda Automobiles, we look forward to having you as one of our valued customers for many more years to come!

October 31, 2021

Dealership Rating

Employee Rating

They listed a car on their website with about 8000 miles on it. I called to discuss price, trade in, etc. After working out deal terms, they let me know (surprise!) that the car actually had 12000 miles on on it. I called to discuss price, trade in, etc. After working out deal terms, they let me know (surprise!) that the car actually had 12000 miles on it. No reasonable explanation was provided as to why the listing was wrong. Super shady. More

by hockeystar7

Recommend Dealer

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Nov 15, 2021 -

Schaumburg Honda Automobiles responded

The Acura MDX you inquired about was being driven by an executive manager. Due to the new car inventory shortage they are all driving used cars. We explained this to you before we finalized the deal. We called you before you came in. We made you aware of the mileage as soon as we found out the difference and offered a price reduction for the additional mileage before you came to the dealership. We list all our cars online with full carfax and work performed on them at the dealership to be as transparent about our cars as possible. If you have any questions you may reach out to me, Matt Ashford, GM of the store.

Nov 16, 2021 -

Schaumburg Honda Automobiles responded

We understood your decision not to buy and arent trying to change what happened. It is completely your right to believe what you want. Thank you again for the opportunity and sorry it didnt work out.

Nov 15, 2021 -

hockeystar7 responded

It is accurate that I received several calls once the large mileage discrepancy was disclosed, with competing explanations as to what happened. None of these explanations were credible, and all of these discussions occurred AFTER I specifically asked if there was anything else to disclose about the car. So, the timing and the fact that it was an OVER 4000 mile difference (50% off) led me to do business elsewhere. If it was 200 miles, no big deal --- but I don't believe for a second that a manager put 4000+ miles on this car in roughly 2 weeks. Something else is going on here, and I want no part of it.

Nov 03, 2021 -

Schaumburg Honda Automobiles responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 10, 2021

Dealership Rating

Employee Rating

Kyle was really understanding and helpful while I was searching for a vehicle. I highly recommend Kyle. searching for a vehicle. I highly recommend Kyle. More

by Ganesh

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Oct 10, 2021 -

Schaumburg Honda Automobiles responded

It's fantastic to hear that Kyle provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Schaumburg Honda Automobiles!

October 03, 2021

Dealership Rating

Employee Rating

Everyone was so nice and professional. Very helpful in all my needs. My car is great!!! all my needs. My car is great!!! More

by LAURIE11

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Croft, Mike Gargano, Bob Schafer

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Oct 03, 2021 -

Schaumburg Honda Automobiles responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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