Kyle Suggs

Ed Martin Toyota responded

Richard, Thank you for taking the time to share your experience with us. While I'm glad to hear our service department has consistently earned your trust, I'm disappointed that your sales experience didn't meet the same standard. I sincerely apologize that the purchase process took longer than expected, especially after you had already spent weeks communicating with our team. We should have made the in-store experience much more efficient. I also understand your frustration regarding the final numbers at signing. Our goal is always to ensure every customer has a clear understanding of the purchase details before completing the paperwork, and I'm sorry we fell short of that expectation. We truly appreciate the opportunity to earn your business on two new vehicles, and we never want the excitement of that purchase to be overshadowed by confusion or delays. Your feedback is valuable, and we can and will improve our communication and delivery process going forward. If there are still any questions about your purchase or if there is anything I can do to help, I would welcome the opportunity to speak with you personally. Please don't hesitate to reach out to me directly. Thank you again for your honest feedback, and I hope we'll have the opportunity to provide you with the five-star sales experience you deserve the next time you visit. Eric Sarjeant, GM

Ed Martin Toyota responded

Thank you for the fantastic review! We're thrilled to hear your new Toyota purchase was smooth, hassle-free, and an exceptional experience from start to finish. Your recommendation means a great deal to us, and we truly appreciate your trust in Ed Martin Toyota. Enjoy your new Toyota, and thank you for choosing us!

Ed Martin Toyota responded

Thank you for your wonderful review, Hally and Cristina! We are thrilled to hear Kyle and James took the time to thoroughly explain everything and provided an experience that stood out from other dealerships. Delivering exceptional customer service is what we strive for, and we're glad they made such a positive impression. We appreciate your business and thank you for choosing us!

Ed Martin Toyota responded

Thank you for your kind words! We are thrilled to hear our team made you feel like family and provided such a positive experience. Creating a welcoming atmosphere and helping our customers every step of the way is what we strive for. We appreciate your business and thank you for choosing us!

Ed Martin Toyota responded

Thank you for the wonderful review, Chris! We're thrilled to hear Kyle and James earned your business and made the process comfortable and easy to understand. We appreciate your trust in our team and are so glad you're thrilled with your new car. Enjoy your new ride!

Ed Martin Toyota responded

Thank you for the wonderful review! We're glad to hear your vehicle purchase was smooth, quick, and easy. Providing friendly, knowledgeable service is what we strive for,

Ed Martin Toyota responded

Thank you for your great review! We are thrilled to hear Kyle provided a friendly, responsive, and efficient experience while making the transaction easy from start to finish. We truly appreciate your business and thank you for choosing Ed Martin Toyota. Enjoy your new vehicle!

Ed Martin Toyota responded

Thank you for the wonderful review! We’re thrilled to hear everything was simple and exceeded your expectations. Kyle will be happy to know he made the process easy and enjoyable for you. We truly appreciate your recommendation and thank you for choosing us. Enjoy your new vehicle!

Ed Martin Toyota responded

Thank you for the great review! We’re so glad to hear our team was able to answer your questions and provide helpful, courteous service. We truly appreciate your recommendation and thank you for choosing us for your automotive needs. We look forward to serving you again in the future!

Ed Martin Toyota responded

Thank you for the great review! We’re so glad Kyle was easy to work with and provided the knowledge and support you needed throughout the process. We truly appreciate your kind words and are happy he was able to help you find the right solution for your vehicle needs. Thank you for choosing us, and enjoy your new Toyota!