Kyle Suggs

Ed Martin Toyota responded

Thank you for your review and for your business! We're so glad Kyle and Bryan were able to make the process smooth and efficient, especially with you traveling from out of state for such an important reason. It's great to hear they handled most of the details ahead of time so everything was quick and easy when you arrived. Enjoy your new Toyota, and thank you for choosing Ed Martin!

Ed Martin Toyota responded

Thank you for your review and for your business! We're so glad Kyle Suggs was able to turn your experience around with his kindness, understanding, and dedication. It's wonderful to hear he continued to advocate for you beyond the sale—that's exactly the level of care we strive to provide. Enjoy your Toyota, and thank you for choosing Ed Martin!

Ed Martin Toyota responded

Thank you so much, Max! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your beautiful Toyota.

Ed Martin Toyota responded

Thank you for your review and for your business, Stephanie! We're so glad everything came together and made your decision an easy one. Enjoy your new Toyota, and thank you for choosing Ed Martin Toyota!

Ed Martin Toyota responded

Thank you for your review and for your business, David! We're glad trading in your vehicle and purchasing your new Toyota was a smooth and easy experience. Enjoy your new ride, and thank you for choosing Ed Martin Toyota!

Ed Martin Toyota responded

Thank you for your review and for your business! We're so glad you're loving your new Toyota Sequoia. Enjoy every mile, and thank you for choosing Ed Martin Toyota!

Ed Martin Toyota responded

Richard, Thank you for taking the time to share your experience with us. While I'm glad to hear our service department has consistently earned your trust, I'm disappointed that your sales experience didn't meet the same standard. I sincerely apologize that the purchase process took longer than expected, especially after you had already spent weeks communicating with our team. We should have made the in-store experience much more efficient. I also understand your frustration regarding the final numbers at signing. Our goal is always to ensure every customer has a clear understanding of the purchase details before completing the paperwork, and I'm sorry we fell short of that expectation. We truly appreciate the opportunity to earn your business on two new vehicles, and we never want the excitement of that purchase to be overshadowed by confusion or delays. Your feedback is valuable, and we can and will improve our communication and delivery process going forward. If there are still any questions about your purchase or if there is anything I can do to help, I would welcome the opportunity to speak with you personally. Please don't hesitate to reach out to me directly. Thank you again for your honest feedback, and I hope we'll have the opportunity to provide you with the five-star sales experience you deserve the next time you visit. Eric Sarjeant, GM

Ed Martin Toyota responded

Thank you for the fantastic review! We're thrilled to hear your new Toyota purchase was smooth, hassle-free, and an exceptional experience from start to finish. Your recommendation means a great deal to us, and we truly appreciate your trust in Ed Martin Toyota. Enjoy your new Toyota, and thank you for choosing us!

Ed Martin Toyota responded

Thank you for your wonderful review, Hally and Cristina! We are thrilled to hear Kyle and James took the time to thoroughly explain everything and provided an experience that stood out from other dealerships. Delivering exceptional customer service is what we strive for, and we're glad they made such a positive impression. We appreciate your business and thank you for choosing us!

Ed Martin Toyota responded

Thank you for your kind words! We are thrilled to hear our team made you feel like family and provided such a positive experience. Creating a welcoming atmosphere and helping our customers every step of the way is what we strive for. We appreciate your business and thank you for choosing us!