LEO CARRENO | Page 3

On February, 2023 I bought a new 2023 GMC Sierra at4 diesel at Corwin Buick GMC dealership. After two weeks of the purchase the vehicle had a “Check engine light turned on”. Since that day everything tu diesel at Corwin Buick GMC dealership. After two weeks of the purchase the vehicle had a “Check engine light turned on”. Since that day everything turned as the worst experience ever with Corwin dealership and their customer service. Corwin did not provide it me with a rental car for almost a month neither pay for towing. They notified me that it was just a SENSOR and that everything was okay. After some time the vehicle started with more issues and that issue took them months to figure it out what it was. During on taking the vehicle to service their staff damage the vehicle and they did not notice it when the vehicle was ready on service. Immediately I notified them and “they fix it” but not 100% because they did not match the paint and you could still see the damage. The other issue with it was that they found out that the issue was the TRANSMISSION ON A NEW VEHICLE but who wants to have a LEMON vehicle. As soon as I knew that I started a buyback vehicle. That process was also the worst after I had to deal with Corwin stuff. After that Leo Carreño mistreated us on 01/12/2024 and was rude with us. Lance Datillo lied to us regarding a check that was “supposed to be given to us immediately without waiting the 6-8 weeks”. Last but not least neither Leo Carreño, Lance Dattilo and Jessica Dix replied to any of my emails neither any call back after plenty of messages. Leo Carreño (GENERAL MANAGER) even called me a liar on not being received my email even though I showed it to him that it was delivered and it was the correct email address. NONE of the three of them want it to talk to us when we arrived at dealership and instead they send SOMEONE ELSE to talk to us and to apologize for something he didn’t even know or did. I honestly would NEVER step in again at this Corwin dealership with this kind of stuff and customer service they provide. I hope no one else goes through the same situation as I went through with Corwin and their customer service stuff. More

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