

Dealership Experience
3 yrs
Industry Experience
9 yrs, 6 mos
Languages Spoken
English
126 Reviews
Write a Review126 Reviews of LaToya Berry
May 28, 2025
I recently had a car service done at Toyota Town London, and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very rude behavior and lacked basic customer service etiquette; there were no smiles and their communication style was unwelcoming. Furthermore, I had booked this service in advance and confirmed that a specific defective part would be installed. However, on the day of the service, I was informed that the part was not available, which was frustrating given the prior confirmation. Toyota Town London really needs to work on improving the customer service skills of their front desk team. A more friendly and organized approach would significantly enhance the customer experience. More
May 27, 2025
Great service from check in to check out. Explained everything clearly. Very detailed billing. Awesome Explained everything clearly. Very detailed billing. Awesome More
Other Employees Tagged: Al Farmer, Jason Miller, Claude Lacroix, Ashley Wilson, Ryan Downey, Will Turner
March 19, 2025
I am very pleased dealing with this dealership, the people I meet the service I received he last time, the service to my car and they found my back window windshield wipers needed replacing, my thanks people I meet the service I received he last time, the service to my car and they found my back window windshield wipers needed replacing, my thanks to Latoya for here help. More
March 16, 2025
We have been loyal customers of ToyotaTown for 15 years and multiple vehicles. ToyotaTown has always provided exemplary service. Shawn, our Salesperson, has provided fantastic support in helping us make pu and multiple vehicles. ToyotaTown has always provided exemplary service. Shawn, our Salesperson, has provided fantastic support in helping us make purchase sections for our last 3 vehicles. Toyota is our preferred brand. ToyotaTown is our preferred dealership. More
Other Employees Tagged: Shawn Longworth
February 28, 2025
The friendliness and the welcome I receive right from the get go is wonderful. The gentleman who greets you as you drive through the door, to the greeting I received from La Toya, to the ladies at the desk i get go is wonderful. The gentleman who greets you as you drive through the door, to the greeting I received from La Toya, to the ladies at the desk is always a very pleasant experience. Thank you Toyota. More
February 25, 2025
Large dealership, I found it very unusual that you only had Trucks indoors for viewing purposes. I personally think that is an error. Service area is large and well managed had Trucks indoors for viewing purposes. I personally think that is an error. Service area is large and well managed More
Other Employees Tagged: Ashley Wilson, Will Turner
February 18, 2025
We have had nothing other than a very positive experience in all our dealings with ToyotaTown and Staff. From our sales specialist Baz Afar to our service advisor LaToya Berry. in all our dealings with ToyotaTown and Staff. From our sales specialist Baz Afar to our service advisor LaToya Berry. More
Other Employees Tagged: Baz Afara