Lamont Johnson

I am writing this review to encourage anyone to spend their hard earned money elsewhere. The negative experience I had at this Buick dealership in Montgomery, AL is by far one of the worst experiences im their hard earned money elsewhere. The negative experience I had at this Buick dealership in Montgomery, AL is by far one of the worst experiences imaginable. While I can positively say the car salesman Gary “Coop” Cooper and the finance manager, Lamont Johnson, were outstanding and truly supportive throughout this entire buying and after vehicle purchase process. Unfortunately, I cannot say the same comments for the new car dealership manager, Christopher Sandefur and the General Manager, Esteban Ramirez. 1-2 days after my brand new 2024 Buick Envista purchase, I noticed the front passenger side of the vehicle’s grill was falling apart. I immediately notified Coop of this, and he told he was waiting on the manager (Christopher Sandefur) to update him with next steps. It took a week for an update and there was still no resolution as the piece was still hanging on my car without, the string attached, between the time of waiting the piece falls completely off of my car. A couple days later (23Apr2024) Chris gives me a call and I told him what happened with my vehicle and told him the piece was no longer there. He immediately told me it’s not the dealerships fault and they aren’t responsible and insisted that I damaged my brand-new car. I was appalled. I only wanted the piece to be repaired, he told me he would get back with me. Of course, he didn’t do so. I reached out to Coop again 3 days later for an update and Coop thought that it could have been a factory defect. After a week of no resolution, Coop finally told me that management (29Apr2024) advised me to go to any dealership and submit a claim. After Coop advised me on the evening of 29Apr2024 to stop at any Buick dealership, I was finally able to on 7May2024. I went to the Smyrna, GA; Capital Buick Location and I spoke with the parts consultant, Christopher Adams, he provided amazing service to me! He provided me with a quote and told me that since my vehicle was so new that my original place of purchase should complete a claim for me. He also informed me that the part can easily fall off any vehicle as it could be a factory defect and install malfunction, just as Coop explained prior to. I contacted Coop with this new information and although he was on vacation, he still reached out to management to contact me. 8May2024-No one contacts me.9May2024- No one contacts me so I contact the finance manager, Lamont Johnson, and I inform him of what happened, he was again understanding and asked Christopher Sandefur to give me a call. Chris calls me and he tells me that I cannot file a claim, I informed him that he can’t tell a customer they cannot file a claim on a bumper-to-bumper warranty. He insists that the dealership did nothing wrong and I never implied they did. I only wanted my car bumper repaired. Chris eventually says he will make the request (which I do not believe he did) for my claim. He then emails me and tells the GM, Estaban, has agreed to pay for my part out of pocket. I never asked for this. I asked for a warranty claim. I eventually agreed to this because I wanted this to be over, but I asked the could the location in Smyrna, GA perform the repair because it was closer and more convenient to me. Chris responded via email no and that the GM is only doing this to stay in good standing. I informed him that I would still be pursuing with my negative review and contacting customer service because I did not want anyone else to experience the dissatisfaction I did; especially for what is supposed to a joyful occasion and experience. Christopher responds to my email and says that the GM has rescinded his offer due to my response, and no warranty claim would be submitted by the location. This is in fact retaliation all because I had terrible experience at their dealership. The dealership had multiple opportunities to make things right and still decided to make this situation worse. More

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The team that helped us was great! That worked and worked with us to get us in a new vehicle!! That worked and worked with us to get us in a new vehicle!! More

by MSHEPHERD63 Verified Customer Verified Customer

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Everyone was so kind and helpful. I would definitely recommend this dealership. I am very happy with my purchase! I would definitely recommend this dealership. I am very happy with my purchase! More

by KJEII Verified Customer Verified Customer

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They are a wonderful car dealership I can’t find another better one in Alabama better one in Alabama More

by BLEASHORE Verified Customer Verified Customer

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Marcus was great. Keep me up to date on the truck I was looking for and wasn’t pushy. Keep me up to date on the truck I was looking for and wasn’t pushy. More

by CHADSHORES1 Verified Customer Verified Customer

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Easy process! Great communication! Will definitely return for my next vehicle! I have recommended them to all of my friends already! Great communication! Will definitely return for my next vehicle! I have recommended them to all of my friends already! More

by MRSENGLISH08 Verified Customer Verified Customer

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Great customer service, honesty, great rates, great environment and everyone is very friendly and courteous. environment and everyone is very friendly and courteous. More

by RALPHMB40 Verified Customer Verified Customer

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My truck was delivered on time, but I have an ongoing problem with my windshield, it was replaced by your dealership a year ago, but I am still having the same issue, my windshield is still leaking, ever problem with my windshield, it was replaced by your dealership a year ago, but I am still having the same issue, my windshield is still leaking, every time the weather gets below 32 degrees outside, my windshield still freezes up on the inside, yes that’s right on the inside, I have to use a ice scrapper to remove the ice from the inside of my truck, I have brought my truck to GMC 3 times for the same problem, help, wdupree2329@att.net cell #334-590-2329 I bought this truck from GMC brand new, I believe it is a leak in the windshield seals, or a defect in the windshield area, my truck is a 2019 GMC sierra, I love the truck, I even purchased an 8 years 100,000 miles extended warranty, HELP More

by WDUPREE2329 Verified Customer Verified Customer

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I have had nothing but great experiences with this dealership. The staff is great and I will continue to purchase my vehicles, as well as use the service department. Coop is a great salesman who I wou dealership. The staff is great and I will continue to purchase my vehicles, as well as use the service department. Coop is a great salesman who I would recommend anyone who is considering purchasing a vehicle here. More

by KRPATTERSON79 Verified Customer Verified Customer

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This dealership was very helpful in helping me to make a decision in what vehicle I was going to get. The process was easy and smooth. I’ll always buy from these guys. decision in what vehicle I was going to get. The process was easy and smooth. I’ll always buy from these guys. More

by NZJ1212 Verified Customer Verified Customer

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