Lance Baker
Lance Baker at Burtness Chevrolet, INC.

Lance Baker | Page 5

General Manager

Burtness Chevrolet, INC.

802 Genesis Dr
Orfordville, WI 53576

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4.9
58 Reviews
4.9

58 Reviews

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58 Reviews of Lance Baker

September 03, 2024

Dealership Rating
Employee Rating

Honest prompt attentive informative thorough local integrity no-hype not-Kunes no-pressure flexible service-focused More

by AmberK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 06, 2024

Burtness Chevrolet, INC. responded

It sounds like you had a really positive experience with Anika at Burtness! It’s great to hear that the no-pressure approach and attention to your needs made things go smoothly.

August 30, 2024

Dealership Rating
Employee Rating

I appreciate when I'm told something at Burtness Chevrolet that the story doesn't change like I've experienced at other dealerships. More

by jamesdleewi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 06, 2024

Burtness Chevrolet, INC. responded

It's great that Burtness Chevrolet provides you with consistent, trustworthy communication. It can be frustrating when stories change at other dealerships, but it sounds like Burtness has earned your confidence with their transparency!

June 06, 2024

Dealership Rating
Employee Rating

All staff has been very polite and helpful at each visit. Appointments were easy to arrange and promptly held on time. Needed repairs and part replacements were performed correctly More

by sderhammer74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Dutcher, Mike Townsend

Jul 30, 2024

Burtness Chevrolet, INC. responded

Thank you for the feedback! We’re delighted to hear that our staff has been polite and helpful, and that your appointments were easy to arrange and held on time. We’re also glad to know that your repairs and part replacements were performed correctly. We appreciate your support and look forward to serving you again!

June 04, 2024

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Employee Rating

Always great customer service at Burtness Chevrolet. I purchased my Impala new at this dealership and have had all maintenance and service work done there. Always 100 percent satisfaction. Burtness has More

by Steve Branning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The entire service personnel

Jul 30, 2024

Burtness Chevrolet, INC. responded

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve consistently experienced great customer service and 100 percent satisfaction with your Impala's maintenance and service. Your trust and loyalty mean a lot to us. Thank you for being a valued customer!

May 31, 2024

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Employee Rating

Great dealership, sales, managers, and service department. Have been buying and servicing at this location for over 30 years More

by LESCHIEV05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2024

Burtness Chevrolet, INC. responded

Thank you for the kind words and for your loyalty over the past 30 years! We’re thrilled to hear that you’ve had a great experience with our sales, managers, and service department. We look forward to continuing to serve you for many more years to come!

May 29, 2024

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We have been servicing our vehicles at Burtness Chev for several years and am happy with the work that’s been done, we trust your service people to complete whatever needs to be done in a professional manne More

by fkschultz1222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2024

Burtness Chevrolet, INC. responded

Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that both our service and sales teams have consistently met your expectations. It’s wonderful to know that Lance and Dan provided excellent service during your recent purchase. Your recommendation means a lot to us, and we look forward to continuing to meet your transportation needs!

May 21, 2024

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Employee Rating

Dependable, Informative. I've ONLY bought cars from , Burtness Chevrolet because I know I can count on them to take care of me and do repairs right the first time. More

by dehle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

Burtness Chevrolet, INC. responded

It’s great to hear that you trust Burtness Chevrolet for both purchasing and servicing your vehicles. Dependability and doing repairs right the first time are key factors in building long-term customer loyalty. If there's anything specific you want to highlight or need assistance with, just let me know!

May 10, 2024

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Employee Rating

Anna is great to work with and goes above and beyond for her customers. I would highly recommend her to anyone. More

by dklassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

Burtness Chevrolet, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that Anna went above and beyond for you and that you would highly recommend her. We appreciate your support and look forward to assisting you again!

May 07, 2024

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Employee Rating

I love the fact that the salespeople at Burtness let you look and are not aggressive. They give you space to look on your own but are there when you want/need them! More

by jodybushwhite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2024

Burtness Chevrolet, INC. responded

Thank you for the fantastic feedback! We’re delighted to hear that you appreciate our salespeople’s approach of giving you space to browse while being available when needed. We strive to make the car-buying experience as comfortable and enjoyable as possible. We look forward to assisting you again in the future!

April 27, 2024

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Employee Rating

Service department is very accommodating. Rental car ready when needed and and return of rental car and pick up of mine went very fast and friendly, Kyle is great! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Kobs, Mike Townsend, Brian Bowditch , Kyle in service, is 5 a 5 star worker.

Jul 30, 2024

Burtness Chevrolet, INC. responded

Thank you for the great feedback! We’re thrilled to hear that Kyle and our service department provided you with fast, friendly, and accommodating service. We appreciate your support and look forward to assisting you again!

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