Lance Spence
Lance Spence at Jim Hudson Acura

Lance Spence | Page 3

General Manager

Jim Hudson Acura

3520 Washington Rd
Martinez, GA 30907

4.9
25 Reviews
4.9

25 Reviews

Write a Review

25 Reviews of Lance Spence

August 24, 2022

Dealership Rating
Employee Rating

The Dealership is under construction but that did not stop the excellent level of professionalism. Especially the awesome assistance I received from my sales rep Ashley More

by Blawrence1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan McGuire, John Landis, Joseph Guillory , Ashley Sanderson

Aug 24, 2022

Jim Hudson Acura responded

Thank you for the kind words of praise. Ashley is an asset to JHAG. We are excited to have you as a VALUED guest. If I can be of assistance please do not hesitate to contact me directly

August 11, 2022

Dealership Rating
Employee Rating

I really enjoyed and appreciated the entire staff who got my car together and have it ready when I arrived More

by Fastacuratl tlx-s
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan McGuire, John Landis

Aug 11, 2022

Jim Hudson Acura responded

It was our pleasure to give you a smooth and seamless experience! Thank you for giving Jim Hudson Acura your business, and for stopping by to share a review. Safe travels ahead!

July 23, 2022

Dealership Rating
Employee Rating

Manager was courteous and informative. A thorough review of my vehicle was greatly appreciated. Great service pleased with the work that was done. More

by rome1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan McGuire, John Landis

Jul 24, 2022

Jim Hudson Acura responded

We are thrilled your recent service experience was a total success! Thanks for choosing Jim Hudson Acura!

April 05, 2022

Dealership Rating
Employee Rating

Excellent vehicles and the service dept is the absolute best one I have ever dealt with.. More

by Livinginsideoutcoach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan McGuire, John Landis , Melissa Davis

Apr 05, 2022

Jim Hudson Acura responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Jim Hudson Acura team. Drive safely, and we hope to see you back again down the road!

February 23, 2022

Dealership Rating
Employee Rating

The dealership need to improve a lot. I was trying to fix an appointment for a lube and oil change as the first customer for tomorrow(feb24). I was told I will have to wait 2 to 3 hrs at More

by Acura 2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan McGuire, John Landis

Feb 24, 2022

Jim Hudson Acura responded

We are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our General Manager, Joseph Guillory via email at jguillory@jimhudson.com or phone at 919-637-0817.

Feb 25, 2022

Acura 2020 responded

Before my maintenance call issue, you have a basic problem with your website survey structure. Issues of service should never ever be combined with sales or management. All of them are independent entities as a revenue source for the dealership. Please review the clutter in the survey and fix these issues as nobody has cared for all these years including the visitors and the dealership. Has any one in your organization or any of the auditors or the web designers who are paid by you have ever even cared to see the product they are providing to you in the website survey is a useful product? I will contact you some time around 1:30 pm in the afternoon tomorrow if it convenient. Regards

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