Landon Medvec | Page 29

Love our new Outback Ahmed and Langdon are very knowledgeable, resourceful and enjoyable to deal with. We got the exact Outback Touring configuration we wanted at the pri Ahmed and Langdon are very knowledgeable, resourceful and enjoyable to deal with. We got the exact Outback Touring configuration we wanted at the price we were expecting with no pressure during the process. Ahmed took all the time we needed, to decide which style and accessories we wanted and to find that car in the system. He walked us through all of the features our new car has that our 2004 Outback did not have. Love our Subaru! More

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White Bear Acura Sales & Service I purchased a new Acura RDX from White Bear Acura based upon my past service interactions with the dealership. Service has always been stellar, and th I purchased a new Acura RDX from White Bear Acura based upon my past service interactions with the dealership. Service has always been stellar, and the new car purchasing experience matched that. More

by Deb Cramer Verified Customer Verified Customer

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FABULOUS!!! I went to White Bear SUbaru because they were close to where I live and they price matched another dealership! Anthony my sales person was superb!! I went to White Bear SUbaru because they were close to where I live and they price matched another dealership! Anthony my sales person was superb!! Extremely friendly, helpful and accomodating!! Landon was excellent in assisting with the finance part and the paperwork!! I will for sure tell all my friends to go here! Love this dealership! More

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My best car buying experience!! I traveled nearly 400 miles to purchase my wife's Subaru Forester from Matt Fox and the experience was certainly worth it. Matt made it real easy - f I traveled nearly 400 miles to purchase my wife's Subaru Forester from Matt Fox and the experience was certainly worth it. Matt made it real easy - from offering a true market value price, to helping obtain Subaru's 63 month financing, confirming price and payment details and ensuring a smooth "sign and drive" delivery. No surprises! Every car buyer's experience should be like this! Up front, straightforward, no games. Thanks so much for everything, Matt! Jess D. More

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Great Purchasing Experience It was a pleasure working with this dealer. Mo, the salesman was fantastic - could not have been better. He knew his product well and was able to answ It was a pleasure working with this dealer. Mo, the salesman was fantastic - could not have been better. He knew his product well and was able to answer all of my questions. He was NOT pushy as many sales people are. Highly recommend working with him I did experience a problem with getting the financing paperwork (Subaru provided 48 month , zero percent interest). That’s when Pia and Landon got involved. They quickly solved all of the issues. It was a pleasure dealing with them also. The dealer advertises that Customer Satisfaction is their #1 priority. I can attest to that!!!! More

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Exceeded all expectations & made our experience exceptional! Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car w Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car was experiencing many issues that were left-over from a previous dealership I bought from (and will never go back to because of the dishonesty and poor service I received). A place where they complete 161 point inspections but overlook obvious leaking head-gaskets and complete shoddy repair work. Anyway, the car I had was my worst nightmare, and the horrible experience with the previous dealership made me distrust dealerships altogether…until I brought it to Luther. The first day I brought my car to Luther, my car was not running right. At this point, I was on my last straw after bringing it to several shops for multiple costly inspections that came up with no answer to the cause. It would barely start, and was running very rough, barely staying running. I had to limp it over to Luther’s service department early on a Monday morning as it was not in drivable condition. I was so frustrated that morning with my situation (It was running fine the night before) that I didn’t have a chance to call them to let them know I was coming. I went straight to their service department and was helped by Dee. I told him all of the symptoms my car exhibited, and that I would need a loaner to be able to get to work. He did not hesitate to get my car in and set me up with an inspection. He also had mentioned that their loaner cars were all out at the moment, but due to my situation, he worked very hard to get me a loaner car from a rental company they work with. After it was all said and done, I was on my way to work a half hour later. I was impressed with Dee’s quick actions to help me get back on the road, and to work, for which I was already late. Luther fixed my problem that the previous dealership had caused- a disconnected ECU harness from a job they did in January this year. CEL Light was finally gone! Seems like it was such a simple fix, but was causing me a great deal of heartache and cost over several months. Needless to say, this only reinforced my options about the previous dealership and their inaptitude, and gave me a great deal of confidence in Luther. Not long after though, my CEL was back on again, this time I knew it had to be something else. We tried to remedy the issue by replacing the O2 sensor, and the CEL went off. I called Dee about what we had done, and he advised that if it came back on, we should bring it back in to diagnose. Well, sure enough, the code came back on. Due to our confined schedules, the only time my husband and I could get back to Luther’s was just before they closed at 9:00 that same day the light came back on. We rushed to Luther and asked to speak to a manager. That was when we met Pia, the sales manager. We explained our situation and the urgency of getting my car up and running right. We told him we could leave the car overnight and tomorrow so they could look at it, but we would need a loaner car for the next day. At this point, I know most dealerships would have brushed us off due to the impending closing time, and would have told us to come back during their service department hours, but Pia was very understanding and did not minimize the urgency of our situation. Instead, he went above and beyond to help us get our car taken care of so it could be inspected the next day, and he was also able to get us a loaner car so I get to work the next day. Each time we were at Luther for service, we were never pressured to sell our car to them or buy a new car, nor did anyone pressure us to work with them. The service experience alone spoke so largely to us—my husband and I had never had such great service at a dealership, let alone repair shop—that we decided to come back when we were ready to purchase a car. We were so impressed with how Pia had taken care of us in our time of need, that we wanted to work with him when we came to look for a car- So we came back about a month later to finally look for a new car! We came to the dealership first thing when they opened and asked to see Pia, who gladly came to help us! Working with Pia was like working with a good friend of ours. It is easy to see that he truly loves what he does, and he made our car-buying experience comfortable, fun, and thoroughly enjoyable (Which is how car-buying should be)! We told him what we were looking for, and took a couple of test drives. He did not rush us through the process and wanted us to get a good feel for the cars, taking the time to point out differences and features. He remembered everything we told him about things we wanted and things we did not want. Pia was honest and genuine throughout our whole experience. I am a very particular person, and he was patient and happy to answer all of my questions. He found us the car we were looking for, at the trim level we wanted, and most importantly, at the price we could afford. We worked with the rest of the team to finalize the details- Landon was excellent to work with on our financing details, and Chi who did a fantastic job of walking us through the manuals, service intervals, and familiarizing us with the vehicle navigation/features/technology setup! We love our new Subaru Impreza, and cannot thank Pia, Chi, Landon and Dee enough for the best experience you could ask for! We will definitely be back for service and our next vehicle! More

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awesomely helpful, positive we purchased a 2013 Equinox at Luther Acura, with Aarons positive and non-pressuring assistance. he was informative, and patient working with both m we purchased a 2013 Equinox at Luther Acura, with Aarons positive and non-pressuring assistance. he was informative, and patient working with both my wife, and I, to bring us a high value vehicle that would suit our budget, an family`s needs. they went over, and beyond to make sure we we were satisfied. thanks Aaron, Chang, Landon, etc! More

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Smooth purchase experience My nearly 15 year old Toyota Corolla was literally on its last ride when I arrived at the dealership on a late Friday afternoon. I happily left a few My nearly 15 year old Toyota Corolla was literally on its last ride when I arrived at the dealership on a late Friday afternoon. I happily left a few hours later as a 2017 Subaru Crosstrek owner! Everyone I worked with was friendly, personable, and professional. I got a great deal on my trade-in, as well as financing on the car. Everything was explained clearly to me and I didn't feel pressured with an upsell. I feel confident in my decision to purchase a Subaru through White Bear Acura Subaru and will definitely recommend them to friends and family who are looking to purchase or lease! More

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Best service ever I bought a used 2012 Outback from Dan. He was very pleasant to work with, and answered my questions. And Landon did the business side without pressu I bought a used 2012 Outback from Dan. He was very pleasant to work with, and answered my questions. And Landon did the business side without pressure to buy more than I need. The car has 94,000 miles on it, and I know if I have trouble these guys have my back. More

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A Positive Experience The sales and finance staff worked with me regarding several issues on a trade-in deal, including proof of payment fulfillment and replacement keys. I The sales and finance staff worked with me regarding several issues on a trade-in deal, including proof of payment fulfillment and replacement keys. I would strongly recommend this dealership and intend on coming back when my wife is in the market for a new vehicle several years from now. More

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