Larry Ellis | Page 5

Easy to make an appointment. The service is top notch and done in a timely manner. Recall notices are prompt and taken care of quickly. I recommend Atlantic Honda done in a timely manner. Recall notices are prompt and taken care of quickly. I recommend Atlantic Honda More

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Great customer service. Went to get my oil changed and I got attended pretty quickly and was welcomed by a really nice employee. Everything was done within an hour. got attended pretty quickly and was welcomed by a really nice employee. Everything was done within an hour. More

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Customer service reps are very friendly when I go to the dealer price is high and some of the stuff other than that does good work dealer price is high and some of the stuff other than that does good work More

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They were really nice, patient and very helpful.Eugene They were really nice, patient and very helpful. Eugene was so incredibly friendly and informative. He was very thorough and attentive The dealership They were really nice, patient and very helpful. Eugene was so incredibly friendly and informative. He was very thorough and attentive The dealership was clean and comfortable.. More

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Well to start off, if I can give my salesman his own rating, Tajmel, you deserve 5 stars. But overall, this dealership doesn't meet anywhere near the standard he provides. Go in to buy a 2018 Civic Hatc rating, Tajmel, you deserve 5 stars. But overall, this dealership doesn't meet anywhere near the standard he provides. Go in to buy a 2018 Civic Hatchback. Was told car would be cleaned and detailed inside and out before I received it. Was never done. Was told TPMS sensor would be fixed before I received it. Was never done. Asked if fuel pump had been replaced due to a recent recall. Told it had been taken care of. Purchased the car under a finance, but within a week, already had the battery die on me. Couldn't start the car on multiple occasions. Called the dealership, was tossed between the sales department and service center telling me that I have to speak with whoever they told me at that moment. Finally told that I would be able to speak to the sales manager. Wait over 4 hours for a call back, nothing. Next day I take myself in to the dealership at that point frustrated as is. Get there and told that the fuel pump would have to be replaced due to a recall. Told them that I was told it had been done and they said they would look into it. Waited 4 hours for the car back and had a new battery and the fuel pump was taken care of. Was told the TPMS sensor would be fixed also. Get on sunrise highway and within a minute, sensor light is back on. Called back and was told they would have to calibrate it. Had the sensor calibrated and master calibrated, but still comes on every time I drive. Had made a complaint on Instagram and was told I would hear from a manager. Almost 2 weeks later and I haven't heard anything. When someone buys a new or certified pre-owned car, the last thing they want is problems. Atlantic Honda has caused practically nothing but problems from me since I bought the car. Really hoping to hear from someone on this because all of this just isn't right. *Updated* Well after 3 months of having the car, the one thing I wish I did was not go to this dealership in the first place. Within 2 months of owning this car, the transmission died on me and had to have it replaced. Waited a bit over a week for it to be done. Get the car back and it jerks whenever I accelerate. Contacted corporate Honda and was told to speak to the sales manager. After waiting 3 hours for the sales manager to call me back, I decided to drive there myself and speak to them. One of the certified pre-owned sales managers, Larry Ellis, disregarded practically everything I had to say and eventually refused to speak in the situation. Also the whole question I had of why there are aftermarket parts in my car was and probably never will be answered. Overall a horrible experience and I regret ever coming to this dealership More

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Had a very good experience with this being my first time. Everyone was very accommodating and extremely helpful. I am very happy with my car. Everyone was very accommodating and extremely helpful. I am very happy with my car. More

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This place always makes me feel like family! Even during Covid I felt safe on the grounds and Phillip really took his time to help me find what I really wanted. The whole staff was warm and welcoming. Covid I felt safe on the grounds and Phillip really took his time to help me find what I really wanted. The whole staff was warm and welcoming. More

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Terrible experience overall. Certified pre-owned car had so many issues, including a dead battery and transmission failure at 26,000 miles. Would never return to this dealership for another purchase so many issues, including a dead battery and transmission failure at 26,000 miles. Would never return to this dealership for another purchase More

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I had a great experience. They are very helpful and knowledgeable as a team. I love my new car. I definitely recommend and will be getting another car with them. knowledgeable as a team. I love my new car. I definitely recommend and will be getting another car with them. More

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This is my second vehicle purchase at Atlantic Honda. I came back to purchase a second vehicle because I had a great experience with Larry Ellis 7 years prior. The service and attention to detail from the came back to purchase a second vehicle because I had a great experience with Larry Ellis 7 years prior. The service and attention to detail from the sales team, Larry and Jason Hernandez was outstanding! I would highly recommend them to my friends and family. More

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