"Absolute WORST car experience, ever!"
- This was my sixth vehicle purchase and the only one that's been done brand new. I would therefore think it should've been better than all the other used car purchase experiences, especially after informing the staff that I am active duty military. I bought a Hyundai Sonata Hybrid while on deployment in Texas (I live in Montana) and drove it back.
- There was hassle at the dealership from the very beginning. My husband and I got there and they literally COULDN'T FIND THE CAR. I'm unfortunately not making this up. We left, and had to return later. Then there was the issue of pricing. We worked with Larry Green, almost exclusively. Not only was he not straightforward or clear in the details, but he kept changing them! We finally got to finance, and Larry had made that guy look horrible by not doing his job and telling us what we were already supposed to know before getting that far. We ended up leaving the dealership a SECOND TIME. They later called me and confirmed that they would indeed honor a military discount and confirmed what the price would be, so we went back a THIRD TIME and finally purchased the car. While the hassle at the dealership was incredibly annoying, it was nothing compared to what happened afterwards.
- The dealership never sent the title to the state of Montana, so I still haven't been able to register the car.....over three months later. I had to pay out of pocket for a secondary temporary plate, after the first expired, call the dealership and tell them how to do their job. They explained that they'd be overnight mailing the title to the DMV as well as a reimbursement check to me. I still haven't received that check....over 2 months later. The very first oil change and tire rotation for the car was cut short because the car has locking lug nuts, and I was never given a key. I called the dealership again and spoke with the manager, Larry Green, again. He was incredibly rude and unprofessional, again. In the end, he supposedly agreed to overnight mail me the locking lug nut key, as well as the reimbursement check I hadn't previously received. That was over a month ago, and I still haven't received either. I later reviewed my credit report to find that this guy farmed out my finance application to SIX additional creditors. I specifically requested, and was approved for, in-house financing done through Hyundai but for some reason had to suffer SEVEN hard inquiries to my credit.
- This is RIDICULOUS. And it's not over yet, if I have anything to do with it.....