Larry Nossen

Service technician was helpful to my needs. He didn’t try to push anything extra. Kept my informed on time. He didn’t try to push anything extra. Kept my informed on time. More

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Everyone was very polite and knowledgeable. The environment was cleaner than any automotive dealership I’ve ever been to. Remarkably professional. The environment was cleaner than any automotive dealership I’ve ever been to. Remarkably professional. More

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Service was able to get me in promptly and complete work sooner than later. The staff very friendly sooner than later. The staff very friendly More

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As a longtime Volvo owner, I had poor experiences with the previous dealership owner (Germain) and the one in the next town. But Volvo of Naples is efficient and affordable. The showroom and service are a the previous dealership owner (Germain) and the one in the next town. But Volvo of Naples is efficient and affordable. The showroom and service are are impeccable and it's always a pleasure to visit. More

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Awful experience. Took my car there for an airbag recall. They did an inspection upon my approval. That was fine, however when I went to leave my brake pedal hit the floor. I expressed my hesitancy you to l They did an inspection upon my approval. That was fine, however when I went to leave my brake pedal hit the floor. I expressed my hesitancy you to leave and was assured that they only filled my windshield fluid. After having to drive in a not safe situation, I located a mechanic that had to bleed my brake lines due to air infused. Thank goodness I did not get in an accident. More

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Carolina provided us with exceptional service throughout our entire car shopping experience. She was professional, responsive, friendly, transparent and knowledgeable. She really helped us throughout the wh our entire car shopping experience. She was professional, responsive, friendly, transparent and knowledgeable. She really helped us throughout the whole process. We highly recommend her! The entire dealership is great, including a fabulous service team! Larry has been great on the service team for us. More

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Great customer service and communication We brought my 2010 XC60 in for maintenance and bought a 2016 XC60. Sale went smoothly with Tyler. Service went smoothly with Larry as well.. We brought my 2010 XC60 in for maintenance and bought a 2016 XC60. Sale went smoothly with Tyler. Service went smoothly with Larry as well.. More

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OUTSTANDING VOLVO DEALERSHIP Volvo of Naples continues to be an outstanding dealership and it only has gotten better now that they are in their brand new state of the art dealersh Volvo of Naples continues to be an outstanding dealership and it only has gotten better now that they are in their brand new state of the art dealership. As this is my 4th Volvo (2018 XC-60 T5 AWD) which I have purchased from this organization. The entire staff from the happy smiling person greeting you when first walking into the dealership to the mechanic who works on your car. Everyone has a smile on their face and no customer is left standing around . Someone will help you and walk your to the correct person. The sales person, Tyler Biffer, was extremely knowledgeable and helpful with all my questions about the new technology, and made the transition for me extremely easy. .I was told to stop in any time for technical help with all the new and wonderful technology..They were not kidding about popping in for some help. I have stopped back 2 more times so far and Tyler jumped right in the car and spent 15-20 minutes and solved all my questions quickly. What a pleasant and knowledge sale rep. The business manager, Ron Belson, was particularly helpful as this was my first time leasing. He was extremely knowledge, but kept everything in layman's terms, which simplified the entire process. He also recommended certain options that would benefit me the most while leasing. I also had met with Joe Parisi(General Manager) who was very personable and even took me for a demo ride and explained all the differences between my 2016 XC-60 T-5 front wheel drive trade in vs new 2018 XC-60 T-6 AWD. This was very impressive to have the "ultimate decision maker" take the time for a test drive and he was extremely knowledge about his product line. Very Impressive. The overall purchasing/leasing/trade-in processes was pleasant, efficient, and left me with a wonderful sense that I got a very fair deal, without the usual hassle that many other dealerships put you through. The people at "Volvo Cars of Naples" REALLY DO car about their customers. This organization is 5- STAR in all segment of the purchase process and in the Maintenance division of the dealership. I would recommend this Dealership to all my best friends. Rich Chatten A Happy Customer More

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Great Service I didn’t know Volvo worked on other car manufacturers. I brought my Chevy Colorado and my wife’s Toyota Sienna in. They did a great job and are very I didn’t know Volvo worked on other car manufacturers. I brought my Chevy Colorado and my wife’s Toyota Sienna in. They did a great job and are very professional I found the experience and work performed to be truly exceptional. More

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A happy customer is a repeat customer My second purchase from this dealer. I'm very satisfied with the no nonsense approach in sales and superb service over the years. I love the Volvo's My second purchase from this dealer. I'm very satisfied with the no nonsense approach in sales and superb service over the years. I love the Volvo's minimal approach to the dash design. It has a very clean polished look and loaded with technology. A quality vehicle with great looks and top notch safety. Eric Schilling will take very good care of you in sales. Larry Nossen in service would keep me updated with the progress of service in a very timely manner. I got a very nice loaner vehicle. I don.t have any complaints and I could not ask for more. I will go back to this dealer for another vehicle when the time comes based on the track record of superb customer service. The sales process was enjoyable as buying a new car should be. Ron and Joe have it right! Keep up the GREAT! work. More

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