Laso Abbas

This was the worst vehicle buying experience I have ever had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. Before I signed papers I told them the radio had an error on it that stated it needed to be serviced. They assured me it was just a 10 minute update and to just come back the following day they would take care of it. I return the following day and they told me the vehicle was fixed so I left and 5 minutes later the error came back on so I went back. They told me not to worry it happens all the time it's just a usb hub. They ordered the hub I came back two days later for them to swap the hub. It didn't fix it. They told me it's the whole radio now and that the radio would be in on the 18th I told them that doesn't work for me I would rather unwind the jeep deal. They called corporate and got a master tech to come down the next day and they told me then it just needed an update so I brought it in again and the master tech updated the radio. It didn't fix it so they needed to order the radio... they also let me know that there was never a date for the radio to be delivered it was on back order. So the corporate guy pulled some strings and they stated the radio would now be here the 28th I told them that doesn't work they said to give them a couple days and they will get it expedited. I did that and they told me it updated to the 23rd but should still be in sooner than that. So I called the gm and he assured me it would be in sooner and this would be the fix. Today is the 23rd and everyone at the dealership has for the most part ignored me. The little replies I got were that the truck wasn't there yet with the parts. When I asked what time the truck normally gets there they told me 7am and I was asking about my part at 1pm. No one has gotten back to me they simply lied to me and fraudulently sold me a vehicle with issues while they assured me it was a simple easy fix. I would not do any business with them what so ever. Save yourself the headache. I am now looking into a lawyer to resolve this. This dealership is just going to tell you whatever they have to so they can rip you off. More

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If you want to completely ruin your car buying experience and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nickna and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nicknamed Tank) and manager Laso Abbas will turn the screws on you for several hours, simply waiting for you to make a mistake, at which point they will pounce with new ways to increase the cost of the car. First off, the car was listed online via several car websites, all with different prices. Then when we got to the dealer, there was a completely different, and higher price listed on the vehicle window sticker. Once we negotiated a deal (several hours in the making), they only provided one key, even after assuring us several times there were two that came with the vehicle. Of course if you don’t buy the magic Zurich package, which seems to vary in price depending on how much they need to make on the car, then you’ll only get one key. We refused to pay for the Zurich package, which is said to be some sort of paint protection already pre-installed on all of their vehicles, regardless of if you want it or not. Only after haggling with them, they agreed to pay for half of a spare programmed key. Alondra Nava in finance was an absolute gem during the whole process. I feel bad for her because she genuinely seemed to want to do us right. The other employees and especially management could learn a lot from her. There were a few other helpful employees, but overall the management of this dealership makes it a toxic and unfun car buying experience. At one point, Mr. Abbas escalated to a completely uncalled for level of aggression, at which point another employee had to walk him back from his ledge and apologize for him. Nearly a year later we are still waiting on the complete spare key to come in. A recent call about the key resulted in the same discourteous and unprofessional attitude. No surprise, nothing has changed. I’m pretty resilient, but most people would have walked from the racist comments and generally inconsiderate attitude much of the staff used with us and around us. Knowing what I know now, I would not send my worst enemies here to purchase a lug nut, much less a vehicle. More

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Very poor experience! First off they promised me a price of around 27k and charged 32k doesn’t stop there. I put 9k down payment. They charged for tire package I never ask First off they promised me a price of around 27k and charged 32k doesn’t stop there. I put 9k down payment. They charged for tire package I never asked for and I’ve been going back and fourth for nearly 4 months trying to get someone to refund the contract back to the bank. They hang up, don’t answer, or tell me the manger is in a meeting. I had to drive an hour and 36 minutes from my home to the dealership. And also once again to sign the cancellation and still hasn’t been refunded to the bank. More

by JSCALLYSMITH Joshua smith Verified Customer Verified Customer

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Dealing with the service department is always easy and they are always knowledgeable about what is going on. they are always knowledgeable about what is going on. More

by kylecwatkins Verified Customer Verified Customer

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My service advisor, Maryam Ziglari, was efficient and extremely helpful with providing the upmost professional service. She was easy to talk to and very friendly. Thank you, Maryam! extremely helpful with providing the upmost professional service. She was easy to talk to and very friendly. Thank you, Maryam! More

by zrpena7337 Verified Customer Verified Customer

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Not only did I have a great experience at this dealership, I took home the car I went in for! Joe, our sales person was just amazing, he is knowledgeable and great at his job. Not one did I feel dealership, I took home the car I went in for! Joe, our sales person was just amazing, he is knowledgeable and great at his job. Not one did I feel pressured by him or anyone. Highly recommend this dealership! More

by MARIAROSAS85 Verified Customer Verified Customer

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This dealership is dishonest, manipulative and unserious. Borderline criminal sty away. They make promises and break every one of them - they can not be trusted. Except to take as much of your money as possi Borderline criminal sty away. They make promises and break every one of them - they can not be trusted. Except to take as much of your money as possible. More

by LARSKRISTIAN Verified Customer Verified Customer

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y partner and I have been trying to get a new vehicle for our business for the past 2 weeks and we ended up agreeing that the Chrysler Pacifica Hybrid Touring L was going to be the vehicle of our choice. Af our business for the past 2 weeks and we ended up agreeing that the Chrysler Pacifica Hybrid Touring L was going to be the vehicle of our choice. After consulting with numerous dealerships and dealerships in other cities we were convinced to go with Eric and Laso at CDJR West Covina. They offered the best deal on the Pacifica and it all started off well, but that's when the lies started. We were told by Eric or Laso that we would be able to get the vehicle and sign documents via DocuSign only to find out my partner had to come to the dealership after a 12-hour day and sign the documents. We agreed that after that they would deliver the vehicle last night. That didn't happen so last night I spoke to either Eric or Laso and they told me it would be delivered to my home this morning and that didn't happen. These people did not know what they were doing there because they ended up first saying it would be delivered by 11 a.m. and then once 11:30 a.m. hit I called the driver and he was sent to the wrong house by the salespeople. I called them to cancel the deal and boy was the response disgusting and unprofessional by Eric. I also spoke to their finance guy Robert and he tried to make it right but he was caught in between all of it so I can't be mad at him. The GM Laso was also unprofessional and tried to talk to me about all the people in the Middle East who were suffering and told me that I shouldn't be upset. He said they would deliver it today and then I tried calling and texting them for updates and no response other than voicemails. Finally called with a blocked number and got the finance guy Robert on the phone and he canceled it. Minutes later I got a text from Eric or Laso that said they were coming at 2:30 pm. I told him not to bother because I canceled the deal and I would be going with a more professional dealership. These guys are so dishonest that I would NEVER recommend anyone use them and they remind me of a slimy used car salesman. We ended up going through Aaron Dodge Chrysler and Jeep in Corona and you should do. Zein was great to work with and he was honest and upfront the whole time and he fought hard to get a deal done. To make things better they are a wholesale dealer and they can beat anyone More

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My partner and I have been trying to get a new vehicle for our business for the past 2 weeks and we ended up agreeing that the Chrysler Pacifica Hybrid Touring L was going to be the vehicle of our choice. for our business for the past 2 weeks and we ended up agreeing that the Chrysler Pacifica Hybrid Touring L was going to be the vehicle of our choice.  After consulting with numerous dealerships and dealerships in other cities we were convinced to go with Eric and Laso at CDJR West Covina. They offered the best deal on the Pacifica and it all started off well, but that's when the lies started.  We were told by Eric or Laso that we would be able to get the vehicle and sign documents via DocuSign only to find out my partner had to come to the dealership after a 12-hour day and sign the documents.  We agreed that after that they would deliver the vehicle last night.  That didn't happen so last night I spoke to either Eric or Laso and they told me it would be delivered to my home this morning and that didn't happen.  These people did not know what they were doing there because they ended up first saying it would be delivered by 11 a.m. and then once 11:30 a.m. hit I called the driver and he was sent to the wrong house by the salespeople.  I called them to cancel the deal and boy was the response disgusting and unprofessional by Eric.  I also spoke to their finance guy Robert and he tried to make it right but he was caught in between it all of it so I can't be mad at him.  The GM Laso was also unprofessional and tried to talk to about all the people in the Middle East that are suffering and telling me that I shouldn't be upset.  He said they would delver it today and then I tried calling and texting them for updates and no response other than voicemails.  Finally called with a blocked number and got the finance guy Robert on the phone and he canceled it.  Minutes later I get a text from Eric or Laso that said they were coming at 2:30pm.  I told him don't bother because I canceled the deal and I will be going with a more professional dealership.   These guys are so dishonest that I would NEVER recommend anyone use them and they remind me of a slimy used car salesman. I am now starting from scratch and going with another dealership, but it's just disgusting that this dealership wasted all of our time and even put an inquiry on our credit reports. More

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The service was top Notch, the patience and determination to make it happen was the icing on the cake!!!!! Thank you Lasso, The Joes and Moe to make it happen was the icing on the cake!!!!! Thank you Lasso, The Joes and Moe More

by Laura Verified Customer Verified Customer

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