Laura Ayala | Page 4

Laura was super helpful, fit the deal into my crazy schedule & made it happen! I would absolutely recommend Corwin Ford Tri-Cities & Laura! Thanks again! schedule & made it happen! I would absolutely recommend Corwin Ford Tri-Cities & Laura! Thanks again! More

by RWASNEY Verified Customer Verified Customer

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Poor choice to buy from. Way to pushy, and they tell you one thing and do another. Don’t stand by their word once you get down to the deal. Way to pushy, and they tell you one thing and do another. Don’t stand by their word once you get down to the deal. More

by ARTH0 Verified Customer Verified Customer

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I have bought 3-4 cars here at Corwin Ford in the past few years and you guys have taken care of me very well, Laura and Will helped me immediately when I arrived and your sales manager did a great job in few years and you guys have taken care of me very well, Laura and Will helped me immediately when I arrived and your sales manager did a great job in negotiating with me. More

by GORDONMCMASTER Verified Customer Verified Customer

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I really like this dealership they helped me get a car that I liked and helped me get by myself that I liked and helped me get by myself More

by CRYSTALHER1839 Verified Customer Verified Customer

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Great Guy. Awesome to talk with. Very happy that he was the person to facilitate my first car purchase. Couldn't have asked for better. He has gone above and be Awesome to talk with. Very happy that he was the person to facilitate my first car purchase. Couldn't have asked for better. He has gone above and beyond to make sure that I have time to get my license in order to drive my car off the lot. Tha k you Cisco! More

by Hayden Verified Customer Verified Customer

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They were helpful and friendly gave me lots of choices and different vehicles to test and I appreciate that and different vehicles to test and I appreciate that More

by Clint77 Verified Customer Verified Customer

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Follows thru with promises Willing to deal. Prices are reasonable. A lot of rigs to pick from. Prices are reasonable. A lot of rigs to pick from. More

by TONKAWA39 Verified Customer Verified Customer

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I was shocked that I never saw the sales manager that I was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small discount to take care of the $2500 that needed to be done. I have been the car business for 25 years and it’s the first time that I wasn’t introduced to the sales manager!! I spent a good part of my career as a general sales manager, I expected that my manager met the client. So disappointed this didn’t happen at all. More

by Robert Tanner Verified Customer Verified Customer

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Awesome experience! Laura and Jonathan were great to work with. No pressure. Will do business again! Laura and Jonathan were great to work with. No pressure. Will do business again! More

by KDS32384 Verified Customer Verified Customer

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I just purchased a vehicle from here and the experience was ok at best. My first complaint is that the day before the purchase, I was in contact with the sales agent and going over questions about the vehi was ok at best. My first complaint is that the day before the purchase, I was in contact with the sales agent and going over questions about the vehicle that I was interested in. I specifically asked if the vehicle came with 2-sets of keys, she said that she didn't know and would get back to me. Several hours later I ended up on the phone with her and again asked about the keys. She assured me that it came with 2 sets and was holding them. Now, fast forward to the next day... As i'm getting into the vehicle after signing all paper work and my purchase final, I'm handed one key fob and one key, in other words one set... I asked where the second set was, and she told me, "Right here, one key and one FOB, that makes two!" The car is a push button start, and the actual key is only to lock the tail gate. I was very disappointed. This was something that I specifically requested, having 2-sets. I think that they knew they only had one set and divided the set up and then played stupid, tricking me in order to not loose out on the deal. This is a car dealership, a BIG one. Their business is cars and should absolutely know that it was only one set. I then asked if they could order another fob for me and charge me the dealers cost without markup, they wouldn't do that for me. My second big complaint is that they tried to sneak in a service called Corwin Connect for $400. I didn't realize it was there until going over the final financial paperwork. I asked what it was and why it was there. The financial rep explained what it was, and it was something that I had no interest in. I asked her to remove it. The sales rep then comes in and tells me Corwin Connect is on all their vehicles. I then asked if it was mandatory for the sale of the car and she said "Yes". I insisted that I didn't want the service and that it was not cool that I had to pay for a service that I didn't want or need. She left the room irritated and several minutes later the manager agreed to remove it. More

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