Laura Bilsborough | Page 2

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for choosing a used Ram with us. We’re glad the trade-in and purchase values matched your expectations and that the process was seamless. We appreciate your feedback!

Tim's Truck Capital & Auto Sales, Inc. responded

We appreciate you choosing us again and sharing how our team’s thoughtful, professional approach made both visits smooth. We hope you’re enjoying your Mitsubishi Eclipse Cross and Laura was pleased to assist you once more.

Tim's Truck Capital & Auto Sales, Inc. responded

Charles, I’d like to respectfully clarify a few important details regarding your father’s purchase. The truck in question is a 2007 model year vehicle — nearly 20 years old — and it was clearly disclosed and signed for as an “as-is” purchase, including multiple written acknowledgements confirming that no warranty was expressed or implied. It is also a modified vehicle, which was fully transparent during the sale. That said, even though the vehicle was purchased as-is, when the fuel gauge issue was brought to our attention, we provided a loaner vehicle and assisted with a minor repair at no charge as a gesture of goodwill — something we were not contractually obligated to do. We understand that older, modified vehicles can come with unpredictability, and that’s precisely why the as-is documentation is reviewed thoroughly at time of purchase. Our goal is always transparency. If there are still concerns, I’m happy to personally speak with you to review everything again. We stand behind the integrity of how this transaction was handled. – Sean McIntyre Tim’s Truck Capital & Auto Sales