Laurel Fredley | Page 8

I would give this zero stars if I could All my car needed was a new tire. Laurel informed me on Friday that it would be done on Saturday and someone would be in touch. Saturday arrived, but All my car needed was a new tire. Laurel informed me on Friday that it would be done on Saturday and someone would be in touch. Saturday arrived, but no one called me. No one returned by 6 calls either. Each call was long before closing time too. Since I couldn’t be without my car for work, i passed by on Sunday with my husband to see if my car was outside. It was, so we took it home with our spare set of keys (tire was 100% covered by EasyCare). As I was driving to the dealer to pick up my keys first thing Monday morning before work, laurel calls me to tell me that my car is done and ready for pick up!!!! I get there, and she tries informing me that she received my message and tried calling at 1:45. I called her out for lying since I didn’t call for the first time until 2:23. Even then, why weren’t the other calls not returned? She couldn’t give me an answer. I left a message for the service manager requesting a call back to file a complaint. More

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Two Week Service Wait This is the second time I needed a repair and was told at least a two week wait. Why buy a car here when it takes two weeks to get an appointment on a This is the second time I needed a repair and was told at least a two week wait. Why buy a car here when it takes two weeks to get an appointment on a breakdown? I have purchased over 12 vehicles from Cochran;'s.... never again! More

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