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Lauren Armbruster
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298 Reviews
298 Reviews
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298 Reviews of Lauren Armbruster
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December 06, 2023
Maple Hill is great! Making servicing our vehicles easy breezy! Fast, efficient, kind, and great communication! Making servicing our vehicles easy breezy! Fast, efficient, kind, and great communication! More
by BENJAMIN.FRIS
Other Employees Tagged: Rick Milbeck, Lena Grubb, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Sadie Hisey, ALYSSA MILLERS, Angela Carlson , Darryl Corley
December 02, 2023
Great service and very friendly staff. I had to drive all the way from Grand Rapids and wasn't sure what to expect coming here for the first time. Look forward to continue servicing my Gen I had to drive all the way from Grand Rapids and wasn't sure what to expect coming here for the first time. Look forward to continue servicing my Genesis G80 at Maple Hill. More
by velasquezjosej
Other Employees Tagged: ALYSSA MILLERS
November 29, 2023
Service was fast. My car was taken right at the scheduled time. Also, the waiting area was clean and quiet. My car was taken right at the scheduled time. Also, the waiting area was clean and quiet. More
by rmbergan
Other Employees Tagged: CB Watkins, Aaron Dekema
November 22, 2023
Lauren was professional and friendly. However, one of the two reasons that I came in was because my tire was damaged. I had taken it to a local tire expert who told me that it appeared to However, one of the two reasons that I came in was because my tire was damaged. I had taken it to a local tire expert who told me that it appeared to have a defect from the manufacturing process. I called and was told that your service department needed to inspect it. In my mind an "inspection" would be more thorough than standing next to the car and looking at the tire. When I pointed this out, I was informed that there was and extra charge to take it off of the car and actually inspect it. I was not happy about this. In the end Lauren removed that charge from my bill but I find it ridiculous that it even had to be discussion. The second reason I was there was for the installation of a remote start and that process was seamless. More
by susanandken99
November 17, 2023
Fantastic, efficient, expedient, personal and The Friendliest service. The service is always no pressure and informative Friendliest service. The service is always no pressure and informative More
by KSOKIE01
Other Employees Tagged: Lena Grubb, Angela Carlson
November 03, 2023
Overall service was fine. I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I call to schedule, there needs to be more info regarding future maintenence other than oil changes. From now on, I will ask for the front desk and not rely on the person answering the phone. Providing future services with out asking is part of good customer service. I did talk to Sadie when paying and she was very courteous and helpful. More
by DYERNORA6
Other Employees Tagged: Sadie Hisey
October 31, 2023
Poor communication. Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to as Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to ask me about this and I would have requested it be replaced. The car was not washed as advertised either. More
by jeweth
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