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Lauren Armbruster
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Lauren Armbruster | Page 18
Service Advisor
Maple Hill Auto Group
5622 W Main St.
Kalamazoo, MI 49009
195 Reviews
195 Reviews
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195 Reviews of Lauren Armbruster
August 13, 2021
I am always treated with respect I do not remember who I talked to when bringing my car in for recall service. The shuttle driver was very kind. I talked to when bringing my car in for recall service. The shuttle driver was very kind. More
by JVLFORR
Verified CustomerOther Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, DAN TAYLOR
Helpful 
August 10, 2021
While my service was great and the oil change was quick - I entered my vehicle to find stains on both of my front seats. Of course, I was miles down the road on the highway and could not turn around. This is I entered my vehicle to find stains on both of my front seats. Of course, I was miles down the road on the highway and could not turn around. This is basic customer service - NEVER leave stains in the car. AND if you did - own up to it - and offer to make it right. That did not happen. I tried to clean it but it didn't work well - I have pictures if you would like to see. More
by MJMJS2000
August 09, 2021
Ours was a difficult situation--the part that was needed to repair our Forester was out of stock--but the dealership handled it as well as was possible. They gave us a loaner, and the service advisor called to repair our Forester was out of stock--but the dealership handled it as well as was possible. They gave us a loaner, and the service advisor called with regular updates. When the part arrived, they got it installed the same day! We have been extremely happy with Maple Hill Subaru. More
by BTOBIN
August 08, 2021
While trying to replace a defective tail light, the worker broke the surrounding panel and I have to go through the process of waiting for new parts again and for it to be installed. worker broke the surrounding panel and I have to go through the process of waiting for new parts again and for it to be installed. More
by JAN DAUDERT
August 04, 2021
Very friendly staff! We were very impressed with the communication from the entire team. Ultimately, however, the problem appears to be persisting. We are not sure how best to proceed. communication from the entire team. Ultimately, however, the problem appears to be persisting. We are not sure how best to proceed. More
by LEANNEPERKOWSKI
July 28, 2021
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by ROGER60HWA
Other Employees Tagged: Lena Grubb, Kelsey Leroy , Misty Figg, Amie Freeman, Che Lopez
July 28, 2021
Staff was courteous. The price seemed high and I wonder about the proven need for some of the services. What percentage of the hourly charge actually goes to the mechanic? about the proven need for some of the services. What percentage of the hourly charge actually goes to the mechanic? More
by ALLANLAREAU48
Other Employees Tagged: Kelsey Leroy , Mitchell the shuttle guy
July 27, 2021
Friendly, Courteous service department. In and out as promised, including a car wash that they asked permission to perform. Answered all my questions/concerns promptly promised, including a car wash that they asked permission to perform. Answered all my questions/concerns promptly More
by FPIASKOWY
