Lauren Martinez

Great service and patience. Wonderful experience guide with Kadeem Angus. Really good and exceptional experience Wonderful experience guide with Kadeem Angus. Really good and exceptional experience More

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After waiting a week to hear back from someone to get my problems figured out I was finally contacted by someone who actually helped. However, this did not happen until after I had to go online and write a problems figured out I was finally contacted by someone who actually helped. However, this did not happen until after I had to go online and write a review about what happened. I purchased my car not even 3 months ago from Echo and didn't have any problems until I brought it in for routine service to be very shocked when my mechanic came back to me with a $2000+ bill. I was expecting a simple $50 for a routine oil change and tire rotation. When I found out that my rear brakes were at 3mm and my front axel seal had been leaking I was not too happy. As I was told upon purchasing the vehicle they go through a "190" point inspection. When diving deeper into this so called inspection they classify different things a certain way. For instance my leak was considered a stage 1 out of 3. And with the age and mileage on my car somehow a stage 1 leak and brakes at 4mm pass their inspection and they give it the OK to sell. Personally I don't understand how a car with any kind of leak or major maintenance can be deemed sell-able. I was able to get an appointment with Echo to bring the car first thing in the morning after waiting a week where their tech agreed with the issues that were going on and simply said "I will pass this onto my manager for approval and you will get a call from them as soon as possible". That was at 8am, it is currently 4pm and I have yet to receive any form of contact from anyone at this location. Truly making the situation worse due to the poor customer service. More

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Good job on both of our purchases in the past 2 - 3 years. Thanks. We’ll be back. years. Thanks. We’ll be back. More

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It was so easy and pleasant. Starting with Rebecca at your home base and continuing with Steve, who was the saled person. Unlike any other experiance I've ever had at car lot. Th Starting with Rebecca at your home base and continuing with Steve, who was the saled person. Unlike any other experiance I've ever had at car lot. Thank you Echo at Centennial, you made everything so easy! More

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This is the second car I bought from them, very helpful team with good cars. team with good cars. More

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Strong attention to detail. Prompt attention to concerns and called back right away. Sent extra supporting documents and set up my service appointments. Followed up and no pr Prompt attention to concerns and called back right away. Sent extra supporting documents and set up my service appointments. Followed up and no pressure to commit Great experience More

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It was an awesome experience. A great customer service, also a great place and everything. also a great place and everything. More

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