Lavert Poole

The salesperson was awesome and I really enjoyed the experience! Also, I’m loving the vehicle! experience! Also, I’m loving the vehicle! More

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We were onsite longer than we were comfortable with, but we didn't have an appointment and I believe our sales rep Lavert was in high demand. But overall nice dealership that I will recommend to others. we didn't have an appointment and I believe our sales rep Lavert was in high demand. But overall nice dealership that I will recommend to others. More

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This dealership is awesome. They have excellent consumer service skills. They explain every service they are doing to your vehicle. I am always happy with the services they prov They have excellent consumer service skills. They explain every service they are doing to your vehicle. I am always happy with the services they provide. I l highly recommend this dealership. They do a good job with your vehicle. I leased both my vehicles from here. I was and I am very happy with both of them. More

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The service was great I got my car at the time they said it would be available for pickup I had no problems at all it would be available for pickup I had no problems at all More

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Professional and very helpful. Clean cars and showroom. Staff was knowledgeable and friendly. I would purchase from here again Clean cars and showroom. Staff was knowledgeable and friendly. I would purchase from here again More

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Service was great. I did not have to wait long. Fast and easy. Would recommend. I did not have to wait long. Fast and easy. Would recommend. More

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This place does not stand by their word! Do not trust them! All you will get is excuses or lies. I called on a Tuesday to make sure the vehicle I was interested in was available before d Do not trust them! All you will get is excuses or lies. I called on a Tuesday to make sure the vehicle I was interested in was available before driving to Ferndale. I was assured it was and arrived within half an hour. When I arrived, the sales person told me he couldn't find the keys. He searched as I waited 45 minutes before blaming his manager and telling me I would need to come back another day. He asked how ready to make a deal I was and I let him know if I could have test driven it and if it was washed from the salt, I'd make a deal on the spot. He said since it was their error, he would hold the vehicle for me, wash it, and have it ready another day. I offered to come in on Wednesday but he wasn't available so we made an appointment for Thursday. I provided a copy of the registration for my trade-in so they could be ready to value my vehicle when I returned. Wednesday afternoon I received a text verifying that they found the keys and verifying the vehicle would be ready when I arrived on Thursday at 3:30. I left work early Thursday only to receive a text at 12:30 saying that the vehicle had been sold. When the salesperson was asked what happened to holding the vehicle for me since it was their mistake, he lied and said he asked for a deposit. When he was reminded of the exact conversation, he agreed that he never asked for a deposit and admitted that I would have placed a deposit if he had asked - what he asked for was for me to trust him that it would be set aside since it was their mistake and they wanted to make it right. He also told me that his MANAGER was aware of the situation with me and agreed to hold the vehicle, but later approved the sale of the vehicle to another customer 3 hours before my appointment. I tried contacting the manager several times and he never returned my call. Horrible customer service! This is definitely not an honorable business. More

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Location and store layout is gorgeous - highlighting the elegance of the latest vehicles offered ! Of course sales associate was professional - succinct as well as proficient and communicative - a great exp elegance of the latest vehicles offered ! Of course sales associate was professional - succinct as well as proficient and communicative - a great experience at all levels More

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Two things weren't set and ready when we went to pick up the car. A maintenance light was on and the license plate was not on the car. We were kind if in a hurry. the car. A maintenance light was on and the license plate was not on the car. We were kind if in a hurry. More

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Great service and salesperson Lavert Poole was excellent. Provided exceptional customer service support and made sure I was well informed and exceeded my expectations. Provided exceptional customer service support and made sure I was well informed and exceeded my expectations. More

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