Lawrence Mendez | Page 9

My experience with Zeigler is probably the worst experience I have ever had in my life with a vehicle dealership. I originally entered the dealership to buy out my vehicle lease so I could more ea experience I have ever had in my life with a vehicle dealership. I originally entered the dealership to buy out my vehicle lease so I could more easily trade it on a newer vehicle purchase. (FYI the buy out amount was about $28000). Zeigler did not have a vehicle model on their lot I was looking for, but said they could do the buy out paperwork. They also said they could assist in searching for the vehicle model I was looking for. Upon doing the buy out I was assured this would be the best route so I could trade in the vehicle. Upon doing so, I was never told what the terms of the contract were and not able to closely examine the contract, nor was I given a copy. I was told it would be emailed. My greatest mistake was to trust their integrity. I have bought two other vehicle from this dealership in the past with very positive results, the least thing from my mind was to not trust them. A day later (Tuesday) I found a vehicle at another dealership 126 miles away that had what I was looking for. I called Zeigler and asked if it was possible from them to assist. They said they could. The next day I was told (Wednesday) no problem, we can have the vehicle brought to Zeigler on Friday. On Friday I was told Zeigler had already sent the other dealer a check to secure the vehicle's delivery. Later in the day I was told there was a transportation problem and it could not be delivered until Saturday. Saturday came with the same excuse of transportation problems, I was assured the transporter had the vehicle but was not able to deliver the vehicle at this time because of issues with the transporter. Meanwhile, I was able to print the loan contract and found, instead of being financed $28000, the loan was for 38000. I showed this contract to a loan specialist I know and was told this loan is not legal. I should not have been assessed and extra $10,000. I then investigated where the vehicle was, I was suppose get. I called the other dealership and found, no deal had been struck with them by Zeigler for a vehicle delivery. The other dealership did say they spoke with Zeigler about an exchange, Zeigler was not in a position to make a decision until Monday or Tuesday the next week. I found not only had I been robbed of $10,000, but also repeatedly lied to about the status of this other vehicle. The bright side to all this I was able to work with the lender to cancel out this loan, so I am not screwed out of $10000. I am looking else where for the vehicle model I wish to buy. I do not know what has happened to Zeigler over the past seven years, obviously dishonest business practices have become the new normal. More

by JOYCNEID Verified Customer Verified Customer

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Jesse was great! He made my experience buying my last call challenger the best! Everyone I encountered at Ziegler was friendly and very knowledgeable. I highly recom He made my experience buying my last call challenger the best! Everyone I encountered at Ziegler was friendly and very knowledgeable. I highly recommend Ziegler and especially Jesse!! Thank you for my new ride!! More

by kcoston1200 Verified Customer Verified Customer

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N/A no comment at this time, job well done by all. Thank you all Thank you all More

by CHASFOURNIER Verified Customer Verified Customer

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Service provided was prompt and exceptional, will be returning for many more visits! Thank you staff! returning for many more visits! Thank you staff! More

by eisenhauer.jake Verified Customer Verified Customer

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The dealership was greta to work with. They were straight forward and honest. My salesperson, Roberto was well informed and extremely helpful through the entire process. I would highly rec They were straight forward and honest. My salesperson, Roberto was well informed and extremely helpful through the entire process. I would highly recommend Zeigler. More

by RP Max Verified Customer Verified Customer

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Amazing Dan I will call my service adviser explain all made sure my car was clean and reedy washed as well as dryer thanks team zeigler made sure my car was clean and reedy washed as well as dryer thanks team zeigler More

by l.tamark Verified Customer Verified Customer

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Jesse Wright was my sales person. He greeted me as soon as I walked in the door. He was very helpful and made the entire transaction pleasurable. He greeted me as soon as I walked in the door. He was very helpful and made the entire transaction pleasurable. More

by WHOBLAIR56 Verified Customer Verified Customer

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This was one of the greatest experiences I’ve had with a dealership, Chris and Justin were both great! Thank you both so very much! dealership, Chris and Justin were both great! Thank you both so very much! More

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Curt is who I have dealt with in service. He seems to be genuine, and I would refer him but....this dealer is a joke! The entire experience was disastrous beginning with the salesaman who t He seems to be genuine, and I would refer him but....this dealer is a joke! The entire experience was disastrous beginning with the salesaman who told lie after lie after lie. Made all sorts of promises and it has been rough getting any resolution. Unfortunately, I am going to have to pay out of my own pocket for the car to get professionally detailed, buffed and looked at. NEVER buy a used car from this place. They will tell you all sorts of things pretending to be your purchase advocate when they ONLY are out for themselves. Manager is RUDE and I am afraid to even go anywhere near this dealership. Really sad because I have bought from their other locations in the past and have always been happy. The car I purchased in July and it is now October and still my promises have not been delivered. Very sad. More

by rbarajas2996 Verified Customer Verified Customer

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Avi Levine our salesperson was very helpful. Our selections were ready up front saving us time. This is our 2 nd. purchase at this dealership. We will be back ! Our selections were ready up front saving us time. This is our 2 nd. purchase at this dealership. We will be back ! More

by M.A.N. Verified Customer Verified Customer

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