Lawrence Weinglass

To Whom It May Concern, I am writing to let you know how I'm so disappointed and frustrated with the amount of service I have received from your dealership. From the sales representative to the finance how I'm so disappointed and frustrated with the amount of service I have received from your dealership. From the sales representative to the finance manager, Brian, and the sales manager—every one of you has demonstrated a shocking lack of professionalism, honesty, and basic communication. Let me be clear: this was not just another car purchase. This vehicle was meant to be a surprise gift for my wife—something your staff was fully aware of. Instead of a memorable and joyful experience, you have turned it into a complete nightmare. Since purchasing the vehicle, I have been consistently misled and ignored. I have left more than ten messages for Brian, and not a single one was returned. The last time I managed to speak with him was on April 26, when he promised to call me back within a few minutes. That call never came. It has now been over three days, and I have yet to receive any follow-up, any plate, or even the courtesy of a simple update. My wife has not been able to drive the vehicle because it has no temporary plate—despite my repeated requests and your commitments. The car has now been parked, unused, for nearly a week. This is completely unacceptable. I am fully insured, but your failure to provide the necessary paperwork and plate is not only irresponsible—it’s unlawful. I’ve tried to resolve this matter respectfully and directly, but your continued disregard has left me no choice. Please understand this clearly: I am involving my legal counsel moving forward. I will no longer waste time dealing with your lies, broken promises, and evasions. You have failed me as a customer and failed to meet even the most basic standards of ethical business practice. To anyone reading this and considering doing business with this dealership: I strongly urge you to reconsider. What I’ve experienced is not a one-time misstep—it is a systemic issue of negligence and deceit. Do not trust this team with your money, your time, or your trust. Enough is enough. Sincerely, Mr. Rimon Dibi More

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WORST DEALER! YOU WILL NEVER BE ABLE TO REGISTER THE VEHICLE. THEY ARE FRADULENT! SELLING FRADULENETLY OBTAINED VEHICLES. YOU WILL NEVER BE ABLE TO REGISTER THE VEHICLE. THEY ARE FRADULENT! SELLING FRADULENETLY OBTAINED VEHICLES. More

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Be careful with these guys! Picked up my plates - didn't get the title. 7 months later they call me.....we have your title. It's $28 to send it. UMMMMM isn't this your mistake?? Picked up my plates - didn't get the title. 7 months later they call me.....we have your title. It's $28 to send it. UMMMMM isn't this your mistake??? I said no. I'll pick it up....I live 45 minutes away....I never was close to the area and I'm a single working mother of three......now I have to pay $60 to get a new title. I spoke with them and they said they will reimburse me for the cost of the title transfer. $10. They'll send me a check....NO check. Nobody calls me back! These guys are amateurs. They are unresponsive. And they lie. More

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Email etiket needs work. I inquired via email on a vehicle at DCH Acura Montclair & Lawerence was unsuccessful; the tone of the email came off rude. Will further my search el I inquired via email on a vehicle at DCH Acura Montclair & Lawerence was unsuccessful; the tone of the email came off rude. Will further my search elsewhere. More

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L.W used sales manager no good .Wanted to do business on a older model GX ( 2018 ) but he not a good salesperson.Ended up getting a deal on a 2023 newer Luxury model with Sports package .It was a blessing i a older model GX ( 2018 ) but he not a good salesperson.Ended up getting a deal on a 2023 newer Luxury model with Sports package .It was a blessing in disguise not doing business with DCH Acura ..Everything was thumbs down from start to finish with this dealership . More

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They are honest, courteous, and keep their word. I was first reached out to by Colleen who is a fantastic online representative. We communicated via text and she was patient with my questions and co I was first reached out to by Colleen who is a fantastic online representative. We communicated via text and she was patient with my questions and concerns. We came to an agreement and invited me over to the dealership. At the dealership, I was helped by Lora who is also a fantastic representative. Lora made the process very smooth, answered any questions I had, and helped me through the financing. I was wary about the process because of previous experiences but this dealership did a great job. Special shout out Lawrence for his transparency and Vipin for his support with financing. More

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Fred , Al, and his team provided an exceptional customer service. They provided a smooth transaction from my trade-in to the purchased to my new vehicle Audi Q8. The car provides a very smooth ride over service. They provided a smooth transaction from my trade-in to the purchased to my new vehicle Audi Q8. The car provides a very smooth ride over all types of road surfaces. Its response to driver's actions of steering and braking are impressive. Once again I highly recommended ACH Montclair Acura. A Top notch service, friendly and fast. Like i said before Fred and his team were extremely helpful and professional. Very satisfied with purchase. Will buy again from DCH Montclair Acura. More

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This Acura dealership used vehicles as well. We purchased a used Audi. It was a good experience. The staff was very polite and helpful. They made the experience easy. Our salesman ( Keith M. ) w We purchased a used Audi. It was a good experience. The staff was very polite and helpful. They made the experience easy. Our salesman ( Keith M. ) was especially great. He helped us in every way. He is very knowledgeable, polite and a great sense of humor. More

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Nothing but great things to say about my experience with DCH Montclair Acura. Everyone I came in contact with throughout the purchase process was extremely helpful and knowledgeable. However more importantl DCH Montclair Acura. Everyone I came in contact with throughout the purchase process was extremely helpful and knowledgeable. However more importantly, were prompt and efficient when answering emails and returning phone calls. This was essential in completing my transaction as I was an out of state buyer. We are extremely satisfied with our new vehicle and would purchase from them again. More

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Amazing service and seamless process. Started the process online and flew in to pickup the car. Luis, Al and Lawrence took great care of me! online and flew in to pickup the car. Luis, Al and Lawrence took great care of me! More

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