Lee Gragg

Amazing!! I walked in ready to buy a car and got the car in no time! Now I'm the proud owner of a 2016 toyota corolla! Staff where all extremely friendly and ni I walked in ready to buy a car and got the car in no time! Now I'm the proud owner of a 2016 toyota corolla! Staff where all extremely friendly and nice. More

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Toyota of Kingsport is a great dealership to buy a vehicle. The dealership is very inviting the minute you arrive. Everyone was friendly and very helpful. We were very impressed with the entire process of purc The dealership is very inviting the minute you arrive. Everyone was friendly and very helpful. We were very impressed with the entire process of purchasing a new vehicle. More

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Cudo's Wonderful Experience!!!!!!! Chuck, Lee and Shaun were EXCEPTIONAL. And made us feel that we were important!!! We are the proud owner of a Toyota Hig Wonderful Experience!!!!!!! Chuck, Lee and Shaun were EXCEPTIONAL. And made us feel that we were important!!! We are the proud owner of a Toyota Highlander More

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EXcellent Cant ask for a better bunch of guys. First time trading at this dealership glad I did. Would highly recommend. All personal in all the depts. I talked Cant ask for a better bunch of guys. First time trading at this dealership glad I did. Would highly recommend. All personal in all the depts. I talked too were very friendly. More

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Eye Opening On 10-17-2015 I stopped by Toyota of Kingsport to possibly trade my vehicle. After talking to the salesman about trading we test drove a few vehicles On 10-17-2015 I stopped by Toyota of Kingsport to possibly trade my vehicle. After talking to the salesman about trading we test drove a few vehicles. Now it was time to talk money so naturally they wanted to look my vehicle over. After they took my offer then began the famous two pencil negotiations as they call it. This negotiation consists of you making an offer then they counter with an offer that insults your intelligence. The first pencil counter was so bad that the salesman Lee Gregg who seems like a good guy wouldn't show it to me. After this Steve Kondik comes swooping in to save the day by telling you the faults of your car and why it isn't worth anywhere near what you think it is. In my case he discovered surface rust on the tow hitch of an eleven year old vehicle and to him it was such a devastating find he wasn't sure he would be able to resale the vehicle. Then for the icing on top after him looking at my vehicle which for eleven years has had one problem and runs like a top he discovered that the dash was lit up light a Christmas tree with warning lights. This took me by surprise I had just got out of the vehicle and no lights were on or had been on that I can remember. I checked the owners manual of the vehicle and it indicated that pushing the brakes obsessively can cause these lights to come on. It seems to me which I could be wrong that if these lights were truly on when he started the check, because they were definitely on when he finished, he had the keys and the service department was open so why didn't Steve just have it checked and inform me what the problem was because when I left the lights went off and never came back on. Kind of makes me wonder. Then he pulls out a paper from what he says is from Kelly blue book. I've been to kbb several times and never encountered a page looking like what he showed me. I got the impression that Steve thought he was the smartest guy in the room and that I could either soak in his wealth of knowledge or go somewhere else. Well lucky for me there are several Toyota dealerships around. BUYER BEWARE More

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Lee Gragg and Kristin Humphrey ROCK!!! I went to Toyota of Kingsport after a very disappointing trip to Johnson City Toyota. Johnson City Toyota was not able to produce a vehicle they had I went to Toyota of Kingsport after a very disappointing trip to Johnson City Toyota. Johnson City Toyota was not able to produce a vehicle they had advertised on their website, on Autotrader, and that I had emailed someone about. They tried to substitute it with a much more expensive deal and would not try to make a similar deal on the higher priced car. I left very upset and stopped at Toyota of Kingsport to see what they had to offer. Salesman Lee Gragg was very familiar with all the vehicles on the lot and took time to find out what my needs were. He told me they didn't have the car I was looking for, but he could check at some other dealerships for it. I started laughing and told him the vehicle was at Johnson City Toyota, not the original car I went to see, but the more expensive one I feel in love with. The wheeling and dealing started, and in a very short time a deal was struck and I was going to be the proud new owner of a shiny blue Toyota Corolla S (as soon as someone went and got the car from Johnson City Toyota). Lee said it might take a day or two to get the car and get it ready, but at 12:30 the next day it was waiting for me. I spent some time with Kristen Humphrey, who told me all about my new car and gave me lots of handouts to help me get to know all its features. She is very well educated in the cars and is a car "nerd" genius. I highly recommend Toyota of Kingsport. Save yourself some aggravation and skip Johnson City Toyota and go right to Toyota of Kingsport. More

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Super bunch of good Folks Chuck has got to be one of the nicest men, I have ever worked with. I can't begin to thank him enough. Will recommend these guys to everyone I know . Chuck has got to be one of the nicest men, I have ever worked with. I can't begin to thank him enough. Will recommend these guys to everyone I know . Lee Gragg is just a super nice man to work with. I also had the pleasure of meeting Derrick. All of these guys are just super. Thank you More

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