Lee Rivera

Anyone that is turning in a leased vehicle that is not a Hyundai be aware you will have to pay a Disposition fee that I was unaware of during the process of my purchase. I was basically told that it was in Hyundai be aware you will have to pay a Disposition fee that I was unaware of during the process of my purchase. I was basically told that it was in the paperwork that I signed and I had plenty of time to look at the paperwork to see this before picking up the car. Well as we all know they rush the paperwork through not explaining it thoroughly to the customer because they want to make a sale. Now I know going forward what to look for when purchasing or leasing a vehicle from a different dealership other than where the car was originally purchased or leased from. I am writing to formally express my concern regarding the handling of my recent lease transition at your dealership. When I turned in my Jeep lease in order to enter into a new lease on a Hyundai Kona, I was clearly informed that Curry Hyundai would cover the remaining five payments on the Jeep and that the vehicle would be fully taken care of moving forward. At no point during this process was I informed of a $450.00 disposition fee for the Jeep lease return. I only became aware of this charge after the fact. Had this fee been disclosed to me upfront, I would have taken it into consideration before making my decision. Instead, I felt rushed and pressured into finalizing the deal, and important information that directly affected my financial responsibility was not communicated. I believe it is both reasonable and fair to expect full transparency during a lease transition. The omission of this information has caused unnecessary frustration and expense, and I feel that I was not given the opportunity to make a fully informed decision. In light of the circumstances, I am requesting that Curry Hyundai review this matter and take appropriate steps to resolve the issue—whether through reimbursement of the $450.00 disposition fee or another reasonable form of remedy. More

Report | Print