Lenny Martinez | Page 2

El mejor agradecida con el trato y el mejor servicio que me dio salí muy contenta gracias lenny me dio salí muy contenta gracias lenny More

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We Desperately needed to buy a car for our college-age daughter who lives over 1,000 miles away from us. I have never purchased a Volkswagen before and knew nothing about Jettas. We were beyond blessed to daughter who lives over 1,000 miles away from us. I have never purchased a Volkswagen before and knew nothing about Jettas. We were beyond blessed to get Lenny on the phone. The offer he was able to give us from Brandon VW was better than any offer I got elsewhere that day. He was even able to get us in a sport model of the Jetta family which was better than the one I had even asked for. We were sold the minute he sent us a video of the exact car we were buying. Lenny made us feel like we were dealing with an old friend. He was professional, courteous, friendly, knowledgeable and fair. The dealership gave us a great offer on our trade-in sight unseen. Our daughter drove an hour and a half from her home in Florida to pick up her first new car the very same day. Lenny knew I was disappointed that we could not physically be there with her for this milestone so he took a ton of pictures for me and even made a TikTok video. I am blown away by Lenny and Brandon VW. I have purchased a LOT of cars in my 55 years and this was by far the best buying experience I have ever had. We are so grateful to Lenny and his entire team. Thank you! You really made our little Boston girl’s dreams come true!! More

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I had an amazing experience at Volkswagen Brandon! From start to finish, everything was smooth, professional, and genuinely enjoyable. I especially want to recognize Lenny and Rob — they are absolu From start to finish, everything was smooth, professional, and genuinely enjoyable. I especially want to recognize Lenny and Rob — they are absolutely extraordinary. Their level of customer service, attention to detail, and willingness to go above and beyond truly stood out. They made the entire process feel easy, stress-free, and even exciting. It’s rare to come across a team that is this knowledgeable, patient, and committed to making sure you leave happy. If you’re looking for a dealership that actually cares about its customers and delivers a top-tier experience, this is the place to go. Highly recommend Volkswagen Brandon, and definitely ask for Lenny and Rob — you won’t regret it! More

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I had a fantastic experience buying a car from Brandon VW. The sales team was knowledgeable and patient, helping me find the perfect vehicle to suit my needs. The process was smooth, and they offered comp VW. The sales team was knowledgeable and patient, helping me find the perfect vehicle to suit my needs. The process was smooth, and they offered competitive pricing. Would highly reccomend Lenny for your car buying needs. More

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Very pleasant Lenny and Rich made this transaction seamless and very easy. Thank you!! Excellent customer care seamless and very easy. Thank you!! Excellent customer care More

by VDIAZ434 Verified Customer Verified Customer

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I had one of the most frustrating and misleading experiences I’ve ever had with a car dealership. On 4/23/26, I spoke with Lenny about a truck I had been actively searching for. I made it very cl experiences I’ve ever had with a car dealership. On 4/23/26, I spoke with Lenny about a truck I had been actively searching for. I made it very clear from the beginning: I liked the truck and was ready to buy, but I wanted a straightforward, out-the-door price with their absolute best offer. He sent me a breakdown showing the truck listed online at $62,691, discounted to $57,444 plus fees, bringing the total to $64,786.48. I told him plainly—remove the $1,397 in dealer-installed add-ons, and I would buy it. He agreed and sent an updated breakdown reflecting that change, bringing the total to $63,300.76. At that point, I told him it was sold. We then spent a significant amount of time going back and forth finalizing details: negotiating my trade-in, reviewing numbers, discussing delivery, and I was even sent a credit application. From both sides, this was clearly a done deal. Then, out of nowhere—while I was halfway through completing the credit app—I received a text saying the general manager had stepped in and claimed the pricing sheet was “incorrect.” I was told they “fixed” it and added an extra $1,000 to my trade-in as if that somehow made up for it. It didn’t. The new numbers suddenly jumped by about $5,000 from what we had already agreed upon. When I questioned it, I was told, “that’s the internet price.” That makes absolutely no sense considering we had already agreed on a lower price and moved forward with the deal in good faith. This felt like a classic bait-and-switch. We had a clear agreement, time was invested on both sides, and then the price was arbitrarily changed at the last minute. Even the salesperson admitted he understood why I was upset and said he’d be disappointed too. I walked away from the deal immediately. This is completely unprofessional and a total waste of time. Buyers beware. More

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I would like to highlight that Lenny’s service was excellent from the very beginning. He was very proactive, professional, and attentive to every detail throughout the entire process. His guidance was excellent from the very beginning. He was very proactive, professional, and attentive to every detail throughout the entire process. His guidance was clear, honest, and truly valuable, making the whole negotiation smooth and satisfying. Without a doubt, a highly recommended experience. More

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I just want to commend car salesman Lenny Martinez for his professionalism during the process of purchasing our 2026 VW. Not only was he very friendly, but he was also extremely knowledgeable and had a gr his professionalism during the process of purchasing our 2026 VW. Not only was he very friendly, but he was also extremely knowledgeable and had a great sense of humor. Thank you so much, Lenny and Volkswagen Brandon, for making the entire process pleasant and fun. We look forward to seeing you again for our future purchase!! Orlando and Melissa Ortiz More

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Overall pleasant experience from the moment I pulled up and met Lenny in the car lot to the moment I pulled away in a brand new car,.Maria made sure that my paperwork was perfect. 10/10 and met Lenny in the car lot to the moment I pulled away in a brand new car,.Maria made sure that my paperwork was perfect. 10/10 More

by CHRISRODE565 Verified Customer Verified Customer

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The whole team was great to work with and made the process very efficient and easy process very efficient and easy More

by DAVEBROECKER0517 Verified Customer Verified Customer

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